Fraud Prevention Associate researches and analyzes potential customer fraud cases to identify and prevent future fraud. Reviews and responds to suspected fraudulent service requests and identifies fraudulent transactions using various research methods. Being a Fraud Prevention Associate follows standard procedures to document a loss and prepares a summary and reconciliation. Communicates the status and resolution of the incident to the customer and/or bank. Additionally, Fraud Prevention Associate identifies areas that need increased security procedures or software to protect customer accounts. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Fraud Prevention Associate works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Fraud Prevention Associate typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Description Summary
Assists in Loss Prevention activities within the Distribution Center by supporting the department’s objectives. Duties include, but not limited to, physical security, reports policy and procedure violations to leadership, internal theft investigation, monitoring processes, compliance auditing, data entry, documentation and Gatehouse operations.
Job Description
Hiring Monday through Friday - 1 : 30 pm to 9 : 30 pm, occasional weekend rotating shift with the team (Gatehouse)
ACCOUNTABILITIES
Assists in the protection of all Kohl’s assets, to include physical assets (facility, machinery and property), human assets (Kohl’s associates and visitors), and profit assets (merchandise)
Partnering with Distribution Center Loss Prevention Assistant Supervisors and Facilities Management to professionally monitor physical security policies and procedures of Kohl’s and the Distribution Center
Report incidents of associate theft or safety violations to the Distribution Center Loss Prevention Assistant Supervisor
When instructed, participates in internal theft investigations, in strict adherence to Kohl's Loss Prevention Internal Theft Investigation and Confidentiality Guidelines
Monitors all Kohl’s Department Stores / Distribution Center Safety Policies and Procedures and actively participates in the Distribution Center Safety Committee
Performs Distribution Center Loss Prevention Audits to measure accuracy
Report production fraud or short-cuts by associates to Distribution Center Loss Prevention Assistant Supervisor
Ability to learn and demonstrate proficiency in all processes of the Distribution Center
Monitors associates (via the floor and CCTV) to ensure compliance to processing guidelines
Data entry of all audit results and assigned information
Perform all Gatehouse operations and Gatehouse data entry, as described in the Gatehouse section of the Distribution Center Loss Prevention Manual
Assists in store inquiries
Special projects and other duties as assigned
QUALIFICATIONS
REQUIRED
Adherence to Kohl’s Ethical Standards
Ability to communicate in a professional manner and exhibit confidentiality
Ability to be multi-functional, use good judgement, problem solving and organizational skills
Ability to follow instructions and take directions
Ability to work with minimal or no supervision
Ability to perform tasks consistently and accurately
Must be available to work all shifts, weekends, and holidays
Basic math, computer operations, reading skills, legible handwriting and good verbal and written communication skills
High School Diploma or equivalent and / or previous Distribution Center, Law Enforcement and / or Store Loss Prevention experience
PREFFERED
Auditing experience
Working knowledge of software programs such as Word, Excel, PowerPoint, Access and PeopleSoft
ADDITIONAL INFORMATION
Regular attendance is required
Effective verbal and written communication skills
Ability to work as part of a team and interact effectively with others
Last updated : 2024-03-23
0 Fraud Prevention Associate jobs found in Lima, OH area