Fraud Investigation Supervisor jobs in Downey, CA

Fraud Investigation Supervisor supervises the development of policies and procedures for proactive fraud monitoring. Documents the current control process and recommends enhancements. Being a Fraud Investigation Supervisor collaborates investigation with appropriate business partners and local, state and federal authorities. Requires a bachelor's degree. Additionally, Fraud Investigation Supervisor typically reports to a manager or head of a unit/department. The Fraud Investigation Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Fraud Investigation Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Fraud and supervisor
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • Los Angeles, CA FULL_TIME
  • Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

    The anticipated salary range for this role is between $60,000.00and $80,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.

    The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

    We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation).

    SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries.

    And SMBC is committed to disrupting the US marketplace with ground-breaking products.

    It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan.

    Join us on the journey to deliver an exciting concept of evolved banking.

    SUMMARY :

    The Fraud Investigations and Support Supervisor is a key leadership roll across the JB investigations and JB Fraud Support teams.

    You will lead a team of call analysts and investigators helping guide decision making, assist in support of Fraud Operations function, and when required, get elbows in on cases.

    This role is customer facing and applicants should be comfortable with conflict, enjoy the investigative process, and a desire and drive to "get it right".

    PRINCIPAL DUTIES AND RESPONSIBILITIES :

    Team Management

    • Provide leadership and support to JB Fraud Support and Investigations team.
    • Handle escalations from customers, victims, and fraudsters who need to speak with supervisors.
    • Manage and complete controls and data reviews to support ongoing business needs - controls, MBR, and reporting.
    • Represent JB Fraud Support and Investigations in JB leadership meetings, team meetings, and other venues.

    Fraud Investigations

    • Make decisions on high dollar transfers, checks, and cases where assessment is required.
    • Leverage sound decision making to assist in investigations.
    • Lead and manage recovery efforts to minimize dollars lost due to fraud.
    • Engage with industry contacts to help with Investigations efforts.
    • Review Fraud Cases for accuracy and compliance.
    • Support SAR filing process reviewing for accuracy, compliance, and timeliness.

    Call Center / Fraud Support

    • Manage scheduling to provide adequate coverage for call center hours.
    • Engage with Contact Center leadership on issues identified during calls and cases referred.
    • Review call recordings to assess quality and accuracy of Fraud Support actions.

    Support and Compliance

    Manage procedures, job aids, and processes both in preparation and in leading teams completing the tasks.

    POSITION SPECIFICATIONS :

    • Minimum 2 years experience in financial services with direct customer interaction.
    • 2 years Operations experience and / or fraud investigative experience
    • Minimum 1 year people managing and / or leadership experience.
    • Excellent verbal and written communication skills
    • Experience working independently and with a team
    • Detail-oriented

    Preferred :

    • Bachelor's degree or higher in criminal justice or related field.
    • 5 years of fraud experience / Investigations experience.
    • Call center experience
    • Understanding fraud schemes; including Wire, ACH, Online Account Takeover, Check, Elder Abuse, Card, and New Account Fraud
    • Outbound / Inbound call center experience.
    • Bi-Lingual

    EOE STATEMENT

    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

    CCPA DISCLOSURE

    Personal Information Collection Notice : This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used.

    We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https : / / www.

    manufacturersbank.com / CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

    Last updated : 2024-03-22

  • 5 Days Ago

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OFFICE SERVICES SUPERVISOR
  • Federal Bureau of Investigation
  • Los Angeles, CA FULL_TIME
  • Position: Office Services Supervisor, GS 09/10 Division: Los Angeles Field Office Location: Los Angeles, CA Working Hours: 8:00 pm-4:00 am (May vary dependent on field office need) Salary: GS 9: $66,1...
  • 18 Days Ago

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Fraud Detection Supervisor (Remote)
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • Los Angeles, CA FULL_TIME
  • Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals w...
  • 8 Days Ago

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Fraud Support and Investigations Supervisor (Remote)
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • Los Angeles, CA FULL_TIME
  • Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals w...
  • Just Posted

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Fraud representative
  • Sumitomo Mitsui Banking Corporation (SMBC)
  • Los Angeles, CA FULL_TIME
  • Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals w...
  • 24 Days Ago

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Fraud Analyst
  • East West Bank
  • El Monte, CA FULL_TIME
  • Introduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams o...
  • 4 Days Ago

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0 Fraud Investigation Supervisor jobs found in Downey, CA area

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Manufacturing Supervisor
  • The Gill Corporation
  • El Monte, CA
  • Are you a strategic supervisor you will find success in leading a team for the manufacturing industry and meet aerospace...
  • 3/28/2024 12:00:00 AM

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Retail Supervisor
  • Davids Bridal Inc.
  • Torrance, CA
  • NOW HIRING Location CA - Torrance Area Store Management Careers Category Retail - Leadership Share this role: Leads and ...
  • 3/28/2024 12:00:00 AM

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Retail Supervisor
  • Davids Bridal Inc.
  • Costa Mesa, CA
  • NOW HIRING Location CA - Costa Mesa Area Store Management Careers Category Retail - Leadership Share this role: Leads an...
  • 3/28/2024 12:00:00 AM

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Receiver Field Supervisor
  • Northgate Markets
  • Anaheim, CA
  • ** Receiver Field Supervisor** **Job Category****:** Information Tech **Requisition Number****:** RECEI013455 Showing 1 ...
  • 3/28/2024 12:00:00 AM

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Culinary Supervisor
  • Legends
  • Los Angeles, CA
  • The Role: The Culinary Supervisor position will report to the Executive Chef and will be responsible to coordinate the d...
  • 3/26/2024 12:00:00 AM

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Supervisor
  • Sciolex Corporation
  • Los Angeles, CA
  • Job Description Job Description Candidates who hold or have held a clearance with the US Government are encouraged to ap...
  • 3/25/2024 12:00:00 AM

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Supervisor IT Service Supervisor
  • Knott's Berry Farm
  • Buena Park, CA
  • Overview: The IT Service Supervisor oversees IT operations functions including project management, service delivery, and...
  • 3/25/2024 12:00:00 AM

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Restoration Supervisor
  • SERVPRO of Hacienda Heights/Rowland Heights
  • Hacienda Heights, CA
  • Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Health insurance Training & develop...
  • 3/25/2024 12:00:00 AM

Downey is a city located in southeast Los Angeles County, California, United States, 13 mi (21 km) southeast of downtown Los Angeles. It is considered part of the Gateway Cities. The city is the birthplace of the Apollo space program. It is also the home of the oldest still operational McDonald's restaurant in the world. As of the 2010 census, the city had a total population of 111,779. According to the United States Census Bureau, the city has a total area of 12.6 square miles (33 km2). 12.4 square miles (32 km2) of it is land and 0.2 square miles (0.52 km2) of it (1.27%) is water. The cities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Investigation Supervisor jobs
$113,874 to $132,802
Downey, California area prices
were up 3.2% from a year ago

Fraud Investigation Supervisor in Anaheim, CA
Demand for private investigators is expected to rise in coming years; cyber crimes such as identity theft, financial scams and insurance fraud have grown in recent years with technological advances, causing an increased need to fraud investigation.
December 24, 2019
Fraud Investigation Supervisor in Longview, TX
The department has about 70 open fraud cases right now, which is small considering they have approximately 995 people receiving benefits from the food assistance program alone.
December 11, 2019
Fraud Investigation Supervisor in Las Vegas, NV
Janice Rice, the department’s fraud supervisor, spoke to the Rotary Club Wednesday about how fraud cases are investigated and the consequences for those who commit this crime.
December 10, 2019