Fraud Investigation Supervisor supervises the development of policies and procedures for proactive fraud monitoring. Documents the current control process and recommends enhancements. Being a Fraud Investigation Supervisor collaborates investigation with appropriate business partners and local, state and federal authorities. Requires a bachelor's degree. Additionally, Fraud Investigation Supervisor typically reports to a manager or head of a unit/department. The Fraud Investigation Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Fraud Investigation Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The anticipated salary range for this role is between $60,000.00and $80,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire.
The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation).
SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries.
And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan.
Join us on the journey to deliver an exciting concept of evolved banking.
SUMMARY :
The Fraud Investigations and Support Supervisor is a key leadership roll across the JB investigations and JB Fraud Support teams.
You will lead a team of call analysts and investigators helping guide decision making, assist in support of Fraud Operations function, and when required, get elbows in on cases.
This role is customer facing and applicants should be comfortable with conflict, enjoy the investigative process, and a desire and drive to "get it right".
PRINCIPAL DUTIES AND RESPONSIBILITIES :
Team Management
Fraud Investigations
Call Center / Fraud Support
Support and Compliance
Manage procedures, job aids, and processes both in preparation and in leading teams completing the tasks.
POSITION SPECIFICATIONS :
Preferred :
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice : This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used.
We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https : / / www.
manufacturersbank.com / CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.
Last updated : 2024-03-22
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