Fraud Investigation Manager jobs in Nevada

Fraud Manager

Full Time

Monday - Friday

Headquarters

630 Trade Center DR

Las Vegas NV 89119

PURPOSE:
The Primary purpose of this position is to assist Silver State Schools Credit Union to
live out its Mission, "Excellent Member Service and Financial Solutions - For Life," by
providing outstanding service to both members and internal members. Develop a
highly effective team of employees to their highest potential through coaching and
leadership. Responsible for ensuring that outstanding service is delivered to both
internal and external members. A key component of this service is to identify the
financial needs of the member and recommend an appropriate credit union solution.
• To deliver service in alignment with our Service Commitments
• I will earn respect and build trust by acting with integrity in every
situation.
• I will understand my role in supporting the team to achieve our purpose.
• I will focus on people over products and build lasting relationships.
• I will take ownership and accept responsibility.
• I will treat my coworkers with the same high standards as I treat my
member.
• I will continuously look for ways to improve myself, my credit union, and
my community.
• I will accept there is no "they". We are one working toward the same
mission.
• I will commit to the core values
• Develop each employee to their highest potential by identifying their areas
for improvement and appropriately coaching, training or correcting the
employees' performance.
• Recognize employees who perform at a high level.
• Hold employees accountable for their performance, attitude and behavior.
• Exhibits confidence in self and others; Inspires and motivates others to
perform well. Effectively influences actions and opinions of others.
• Meet with each employee regularly to review performance, set goals for
upcoming month's performance and develop plans to improve employee's
performance.
• Demonstrate enthusiastic support of corporate mission, core values and longterm objectives.
• Performs job duties within our bylaws, regulations, Board of Directors policies,
established internal and external service standards and our work procedures.
• Train and supervise Fraud staff. Assign, direct, coordinate and review work
performed by staff.
• Maintains a highly motivated, well-trained staff while maintaining
effective employee relations.

SUMMARY:
Manage all of the activities associated with running fraud, and responsibility for
managing, directing, and staffing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may
be assigned.
• Oversee all Fraud owned procedures, processes, and policies, including fraud
operations, and identity theft. Advise leadership of any applicable changes and execute
on delivery.
• Works with staff, internal audit, and external auditors to ensure fraud
issues are addressed within the credit union.
• Process Visa CAMS Alerts and GCAR Reporting
• Participate in regional Fraud Networking (IAFCI, Robbery, SNFNG)
• Collaborate with lawyers and law enforcement agents to develop and
execute plans for the resolution of a fraud case, this may include appearing
before court hearings as a credit union representative or to testify as a
witness.
• Investigate and process all debit/credit card fraud claims, P2P/A2A/B2B
fraud, check fraud, wire fraud, ACH fraud, ATM fraud, loan fraud, mobile
deposit fraud, shared branching fraud, account fraud, and online banking
fraud/account takeovers.
• Design and implement processes effective for the prevention or
minimization of fraud risks.
• Create and conduct fraud prevention training for all credit union staff.
• Perform regular one-on-ones to discuss employee's performance,
behavior, and progress of goals. Identify coaching opportunities and
administer appropriate corrective actions, when necessary.
• Ability to perform primary functions of all other Risk Management
Department employees.
• Complete special projects, research, analysis, and other duties as assigned by the VP of
Risk Management.

EDUCATION and/or EXPERIENCE:
Required: Associate degree (A. A.) or equivalent from two-year college or technical school; plus,
a minimum of five years related experience and/or training; or equivalent combination of
education and experience. fraud processing required. Supervisory or Management experience
preferred. Familiarity with dispute processing under Reg E, Reg Z and Visa required.
Preferred: Bachelor's degree (B. A. or B.S.) in a related field

CERTIFICATES, LICENSES, REGISTRATIONS:
Preferred CFCI, CAMS, or CFE certification.

*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE