Fraud Investigation Manager manages the operations of the fraud investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Being a Fraud Investigation Manager identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Additionally, Fraud Investigation Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Fraud Investigation Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Fraud Investigation Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Why Maine State Credit Union?
At Maine State Credit Union, we are devoted to improving our members' financial lives, not just the bottom line. When you visit our lobbies in Augusta, Waterville, Gray, or Rockland or engage with our eBranch contact center employees, you will find our friendly, knowledgeable teams eager to assist.
We are growing and so are our people! Recognized as one of Maine's Best Places to Work for TWELVE years running, our team members are passionate about growth, empowerment and collaboration. We are constantly striving to improve our workplace and better ourselves so we can better support and serve our members.
Maine State Credit Union is a fast-paced, supportive environment that promotes learning and development, team inclusion and fun! If you have a growth mindset, a commitment to teamwork and a true passion for serving others, you are likely a great fit for our team!
Fraud Specialist
The Fraud Specialist is responsible for conducting account research for potential fraud, determining accountability and notification process. You will be utilizing multiple systems and tools to gather relevant data to create detailed summaries of events and articulate findings. Identify and highlight potential fraud to appropriate departments, following within the Credit Union procedures.
Delivers excellent service to members and other departments while assisting with requests, questions, and concerns regarding deposit and loan accounts. Reviews accuracy and completeness of account documents; generates and reviews information and resolves exceptions.
Requirements:
The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have three to five years of similar or related experience. Working knowledge of Credit Union systems and platforms is beneficial for this position. Some of the responsibilities of this position are as follows:
Required for success in this position: strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. The position requires a two-year college degree or specialized training to acquire the job specific skills.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
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