Fraud Investigation Manager jobs in Iowa

Fraud Investigation Manager manages the operations of the fraud investigations department. Develops policies and procedures to prevent fraud activities and to recover any incurred losses. Being a Fraud Investigation Manager identifies the weakness of current control process and recommends enhancements. Collaborates investigation with appropriate business partners and local, state and federal authorities. Additionally, Fraud Investigation Manager requires a bachelor's degree. Typically reports to a head of a unit/department. The Fraud Investigation Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Fraud Investigation Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Manager, Fraud Operations
  • Shazam.net
  • Des Moines, IA OTHER
  • Do you thrive in a fast-paced, results driven environment? Are you energized by working with employees and seeing them grow? Do you seek opportunities to directly impact your customers’ bottom line? If this describes you, SHAZAM needs to hear from you. We are looking to hire an additional Fraud Operations Manager within our growing fraud team.

    In this position, you’ll support a 24/7/365 fraud operations business for hundreds of financial institutions. You will collaborate with other managers to increase operational effectiveness, meet departmental service expectations, and exceed quality of work goals. To be successful, this position will develop a team of expert fraud specialists who assist our clients and their customers to identify and stop debit card fraud.

    Schedule for this position is 2nd shift, 12-9pm, weekend coverage as needed.

    What you’ll do:

    • Identify, communicate, and mitigate risks which might impact our clients, or SHAZAM.
    • Ensure fraud operations processes meet established guidelines, department deliverables, and quality expectations.
    • Oversee contact center performance, resource allocation, and reporting.
    • Collaborate on customer facing guides, forms, and client operational communications.
    • Proactively support clients by facilitating meetings regarding exception and operational questions. Handle client escalations to resolution.
    • Collaborate with cross-functional management teams, other department managers, and leaders.
    • Partner effectively with SHAZAM support resources on for quality verification, compliance, and corporate training.
    • Manage employee staffing lifecycle by recruiting, interviewing, hiring, staff retention, and performance management.
    • Short- and long-term employee growth and development.
    • Facilitate effective and collaborative team communications.
    • Develop comprehensive training programs and supporting documentation.
    • Coordinate comprehensive procedural and system documentation.
    • Participate in the SHAZAM Enterprise Project Management lifecycle.
    • Monitor and participate in external/internal audits and business continuation/disaster recovery planning.

    What skills you need:

    • Experience with retail banking, banking back office, compliance, or regulatory guidelines.
    • Professional demeanor, solid networking expertise, and relationship building.
    • Demonstrated experience resolving sensitive client issues.
    • Experience in leading and managing a diverse team, their success, and ability to do so in a hybrid staffed environment.
    • Proficient in MS Office applications, specifically Word, Excel, and PowerPoint.
    • Proven operational planning skills in forecasting, capacity planning and resource allocation strategies.

    What makes you stand out:

    • Significant experience or SME level of knowledge in fraud prevention, detection, and mitigation response.
    • Successful direct management of contact center teams or back office processes.

    Annual salary starting at $67,000 to 83,900*

    • Actual compensation will be based upon factors such as geographic location, experience, education, and/or skill level.

    The Strength of SHAZAM

    SHAZAM’s an independent company in the thriving financial services industry. We offer a dynamic, fast-paced work environment where you'll be challenged and rewarded for your achievements. Our employees’ professional growth and development is top priority, and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening community financial institutions. We’re a trusted partner to our valued customers providing answers, choice and innovation with an impeccable level of customer service — a level unmatched in the industry. And here’s the best part. We’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. As an employee here, you’ll get to know everyone from the front line to the CEO, and be a part of a highly collaborative work environment.

    Benefits

    Join SHAZAM and be a part of a motivated and vibrant group of people. We offer highly competitive salary packages and attractive benefits:

    • Comprehensive benefits package including medical, dental, and vision, plus flexible spending accounts

    • Retirement plan, plus financial planning assistance

    • Paid time off, paid parental leave, volunteer time off, and paid corporate holidays

    • Educational assistance

    • Casual dress

    • Wellness programs, on-site fitness center and fitness reimbursement

    • Life insurance and disability plans

    • Employee rewards, recognition programs and employee referral program

    • Flexible hours

    • Two Des Moines area facilities with secure building access and free on-site parking. (Johnston office is located in a greenbelt area).

    AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY

    Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

    If you believe you are receiving communications related to this position from someone other than SHAZAM, please email HumanResourcesGroup@SHAZAM.net. SHAZAM will not ask you to share financial information as part of the application process.

  • 3 Days Ago

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Manager, Fraud Operations
  • ITS SHAZAM
  • Des Moines, IA FULL_TIME
  • Do you thrive in a fast-paced, results driven environment? Are you energized by working with employees and seeing them grow? Do you seek opportunities to directly impact your customers’ bottom line? I...
  • 4 Days Ago

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Collections/Fraud Manager
  • Von Maur
  • Davenport, IA TEMPORARY
  • Responsibilities As a Collections and Fraud Manager, you direct the day-to-day activities required to prevent loss for the ecommerce business, achieve collection goals and manage delinquent accounts. ...
  • 4 Days Ago

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Fraud Coordinator
  • United Bank of Iowa
  • Grove, IA FULL_TIME
  • As a member of the UBI team, this position involves a wide range of duties related to fraud monitoring and prevention. Responsible for investigative duties on fraudulent activity and assisting custome...
  • Just Posted

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ACCOUNTANT
  • Federal Bureau of Investigation
  • Agency, IA FULL_TIME
  • Position: FORENSIC ACCOUNTANT GS 11/12 Division: All Field Office Divisions Location: All Field Office Locations and Resident Agency (RA) Locations Working Hours: 8:15 am-5:00 PM (Hours may vary based...
  • 9 Days Ago

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FORENSIC ACCOUNTANT
  • Federal Bureau of Investigation
  • Agency, IA FULL_TIME
  • Position: FORENSIC ACCOUNTANT GS 11/12 Division: All Field Office Divisions Location: All Field Office Locations and Resident Agency (RA) Locations Working Hours: 8:15 am-5:00 PM Base Salary: GS-11 $5...
  • 10 Days Ago

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Sr. Compliance Investigator
  • Howard Sloan Financial
  • Tampa, FL
  • Job Description Job Description The day-to-day responsibilities of this role is heavily in the pre-paid card program are...
  • 3/29/2024 12:00:00 AM

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* Current Vacancies**Services Specialist 9/10/P11 Clare County (Case Manager/ Investigator)
  • The State of MI
  • Harrison, MI
  • The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environme...
  • 3/28/2024 12:00:00 AM

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Environmental Health & Safety (EHS) Consultant
  • SAVI EHS
  • Jacksonville, FL
  • Job Description Job Description Compensation $50.00 an Hour Employment Type Part Time (8 Hours a Week) 11 Months Job Des...
  • 3/28/2024 12:00:00 AM

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Fraud Investigator
  • BM Technologies, Inc. (BMTX) f/k/a BankMobile
  • Malvern, PA
  • Job Title: Fraud Investigator Reporting to: Fraud Investigations Manager About The Role The Fraud Investigator is respon...
  • 3/27/2024 12:00:00 AM

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Compliance and Ethics Manager (Investigations)
  • Thomas Brooke International
  • Medina, OH
  • The Opportunity Fortune manufacturing company with strong history of that are the foundation of its Compliance program. ...
  • 3/27/2024 12:00:00 AM

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Senior EHS Manager (Data Center Construction)
  • SAVI EHS
  • Fayetteville, GA
  • Job Description Job Description Compensation $120,000.00 - $140.000.00 annual salary Vehicle allowance Annual bonus Empl...
  • 3/27/2024 12:00:00 AM

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Senior Special Investigations Manager (Hybrid)
  • American Family Insurance - Corporate
  • Madison, WI
  • This is a senior/ second level manager that recommends and manages enterprise claim philosophies, policies, and procedur...
  • 3/26/2024 12:00:00 AM

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Medical Science Liaison (m/f/x)
  • CSL Behring
  • Wien, Wien
  • To strengthen our Medical team in Vienna, Austria, we are currently hiring a Medical Science Liaison (m/f/x) (Fulltime /...
  • 3/16/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Investigation Manager jobs
$113,378 to $132,220

Fraud Investigation Manager in Springfield, MA
But a fraud investigation is still a workplace investigation.
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Fraud Investigation Manager in Madison, WI
Conduct better fraud investigations with logical workflow rules that keep investigations on track and ensure nothing falls through the cracks.
February 08, 2020
A fraud investigation determines whether some scam has occurred and gathers evidence both to prove improper conduct and identify weaknesses in internal controls.
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Fraud Investigation Manager in Virginia Beach, VA
You will be an integral member of a team of investigators, analysts and specialists conducting complex investigations of fraud activity.
December 06, 2019