Fraud Investigation Manager jobs in Delaware

The Branded Cards Transaction Fraud Policy Manager will lead efforts to manage Proprietary Brands Fraud Policies for Transaction Fraud. They will work closely with the Co-Branded Cards Transaction Fraud Policy Manager and Operations groups on Fraud processes. The candidate will be the primary contact for Operations and Analytics and will provide direction based on the latest Fraud defect analysis. They will also have responsibility of other products including but not limited to balance transfers, Flex Loan and Flex Pay. Developed communication and diplomacy skills are required in order to guide, influence and convince others.

Responsibilities:

• Developing and executing effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution of fraud risk management Review and understand latest fraud trends and communicate directional areas of focus to the business, Operations and Analytics, and ensure that fraud loss planning and forecasting routines are reflective of these trends.
• Identify emerging risks and threats and specify potential areas for Operational and Analytic improvements.
• Supporting efforts to streamline Operational processes to improve customer experience, fraud detection effectiveness, and Operational cost.
• Assist in the implementation of productivity improvements and tool enhancements to identify fraud more effectively.
• Participate on cross-functional teams to enhance the Fraud Management process
• Work with Operational Risk, Internal Audit and Compliance along with Control Standard and Process owners to identify and evaluate the effectiveness of fraud controls
• Assist Channel Policy, Operations, Analytics and Process Integration to ensure timely and comprehensive communication among partners, and foster consistency and transparency
• Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or authorization processes, and ensure controls are in place to mitigate such risks
• Partner with Credit Policy and Risk to identify trends and mitigate losses while minimizing customer impacts.
• Produce routine reporting and presentations highlighting recent trends and risk management.
• Management responsibilities of a fraud analyst.
  Qualifications:
• 6-10 years previous Credit Cards related experience or analysis and data mining experience required
• Experience with writing and implementing fraud strategies in leading fraud decision engines is desired.
• Previous experience in statistical and data analysis with working knowledge of at least one of the following statistical software packages: SAS/SQL (required) SPSS, or equivalent; SAS Enterprise Miner experience is a plus.
  
  Education: Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*This role may be eligible to sit at other US Citi Site Locations.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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