Fraud Detection Associate monitors account activity to detect possible customer fraud. Performs analysis to identify possible front-end and/or back-end fraud. Being a Fraud Detection Associate identifies areas for increased security procedures and reports to fraud prevention associates. May contact customers to verify or explain unusual account activity. Additionally, Fraud Detection Associate requires a high school diploma. Typically reports to a supervisor or manager. The Fraud Detection Associate possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Company Summary
EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.
Job Duties and Responsibilities
The Bilingual Wireless Fraud Care Specialist plays a crucial role in identifying, mitigating and preventing fraudulent activities related to new activations and existing customer upgrades and adding additional lines.
Wireless Fraud Care Specialists will provide real-time and ongoing monitoring and management of order and account information to ensure integrity.
Skills, Experience and Requirements
What is in it for you?
We offer defined career ladders and extensive opportunity for upward mobility.
We encourage personal and professional growth by supporting you with all the tools to advance your career.
Salary Ranges
Compensation : $20.87 / Hour
Benefits
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests and make valuable connections, both in and out of work;
Employee Resource Groups.
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
Last updated : 2024-04-23
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