Purpose:
To greet and accommodate the needs of each guest in a manner such that we ensure his or her continued patronage. Sincere dedication from every one of our Team Members to provide an exceptional experience and outstanding service.
Key Responsibilities:
- Greet and seat guests as they enter
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Inform the guest of any specials and their servers name
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Anticipate guest needs i.e. high chairs, booster chair or booth/table
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Know your availability
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Which server is next in rotation
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What tables you have available
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Keep accurate records on floor chart and rotation sheet
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Answer phone and provide accurate information on pricing, location, hours and menu items
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Run the wait sheet providing accurate wait times to guests
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Assist servers in pre-busing, running food and filling beverages
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Busing tables
- Reset tables
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General cleanliness i.e. floors, restrooms, doors and windows
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Complete side work duties
- Observe guests and report any concerns or complaints to Management prior to the guest leaving
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Final greetings to guests and invite them to return
Physical requirements:-
100% Ability to communicate clearly in English
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100% Walk and stand for long periods of time ( 6-8 hours)
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80% Reach, bend, stoop, wipe and lift up to 40 lbs.
Qualifications:-
Must be 16 years old
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Must have friendly and outgoing personality and demeanor
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Must be a problem solver and have the ability to keep calm under pressure
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Be able to perform physical requirements
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Brand: Twisted Fork Restaurant
Address: 1014 Howard Omaha, NE - 68102
Property Description: 1-Howard-Omaha, NE
Property Number: 1