Food and Beverage Shift Manager - Casino jobs in Lawrence, MA

Come Join the Waterford Hotel Group Team!!

Food and Beverage Manager

Responsible for management of the restaurant and all Banquet outlets,  ensuring  compliance with service and operational standards, maximization of profits in the hotel and outlets. Responsible for the restaurant functions, including production of new menus, creating and implementing food promotions, developing portion specifications and maintaining a high quality of service, staff supervision and development. Must have previous food and beverage management experience, preferable from a hotel. This positions reports to the General Manager.

Responsibilities include:

• Reviewing staffing levels to ensure guest service, operational needs, and financial objectives are met
• Identifying any developmental needs of your team and coaching, mentoring, or otherwise helping them to improve their knowledge or skills
• Developing specific goals and plans to prioritize, organize, and accomplish goals
• Ensuring compliance with all food & beverage policies, standards, procedures by training, supervising, providing follow-up and hands-on management, and all applicable laws and regulations, as well as food handling and sanitation standards
• Ensuring staff understands local, state, and federal liquor laws
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
• Handling guest problems and complaints while delivering excellent customer service
• Meeting with guests on an informal basis (during meals or upon departure) to obtain feedback on quality of food and beverage, service levels, and overall satisfaction
• Ensuring corrective action is taken to continuously improve service results

Requirements

• High school diploma or GED; 6 years experience in the food and beverage, culinary, or related professional area
• Or 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years of experience in the food and beverage, culinary, or related professional area
• Ability to encourage and build mutual trust, respect, and cooperation among team members
• Ability to approach difficult situations with a customer service focus
• Ability to manage / supervise a diverse team and delegate tasks accordingly
• Must be able to pass a background check.

Benefits

EOE M/F/D/V

Source: Hospitality Online