Food and Beverage Shift Manager - Casino jobs in Lakewood, NJ

Job Title: Food & Beverage Manager
Department: Food and Beverage
Reports To: General Manager

SUMMARY:
Oversee management and profitability of Breakfast, Restaurant, Lounge, and Banquet operations using cost control, quality standards, and personnel management to ensure excellent guest satisfaction and hotel profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Hire, train, supervise, and correct food and beverage team members
• Manage team members' schedules considering payroll expenses and work-life balance
• Manage inventory ensuring outlets are fully stocked, within budget, and compliant to brand and regulatory standards.
• Maintain accurate departmental records
• Expertly perform all food and beverage duties including but not limited to placing guest orders, running food, serving alcoholic beverages, bussing tables, replenishing stations, etc.
• Create, implement, and market new concepts and promotions to drive sales
• Act as Manager on Duty ensuring all responsibilities are complete
• Respond to guest inquiries and resolve complaints elevating guest experiences
• Ensure SALT scores remain above system average as determined by the brand
• Ensure all required standards are met or exceeded for Quality Assurance

REQUIREMENTS

• Strong ability to manage staff by fostering positive team relations, utilizing conflict
• resolution methods, and exercising constructive corrective actions
• Easily multitask and work in a fast paced environment
• Proficiently schedule staff according to business demands and team member strength
• Ability to communicate effectively with guests, clients, and other managers.
• Strong ability to empathize with guests making them feel cared for and important
• Excellent problem resolution ability resulting in financial gain and/or guest satisfaction

PHYSICAL REQUIREMENTS:

Frequency Key:
Never = 0 hrs; Rare = up to 1 hr; Occasional = 1-3 hrs; Frequent = 3-6 hrs; Constant = 6-8 hrs

Physical Activity Frequency
Sitting Rare
Standing Frequent
Walking Frequent
Climbing stairs Rare
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Frequent
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smelling Frequent
Lifting/Carrying Occasional – up to 35 lbs.
Travel Rare

QUALIFICATION STANDARDS:

Education: High School graduate or equivalent required.

Experience: Two years’ previous food & beverage supervisory experience.
POS software experience required, MICROS a plus.

Certifications: ServSafe required, TIPS required, CPR & AED a plus.

NOTICE:

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.

Important Note: The Position detailed in this Description is not limited to the functions listed. You may be required to perform additional reasonable duties according to business needs.

Upon employment, all employees are required to fully comply with Friendwell rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Job Type: Full-time

Pay: Up to $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Experience:

• Food & Beverage: 3 years (Required)

Ability to Relocate:

• Iselin, NJ 08830: Relocate before starting work (Required)

Work Location: In person