MAJOR FOCUS:

Responsible for ensuring maximum guest service satisfaction.  Responsible for overseeing the daily operations of the Beverage Department by interacting, directing, supervising, and paying detailed attention to all activities on the casino floor, bars and service bars. Responsible for ensuring that appropriate steps are followed regarding the proper serving of alcohol.

ESSENTIAL FUNCTIONS:

• Conducts daily pre-shift meetings with cocktail servers and bartenders, setting daily expectations to include events, safety concerns, and department goals.

·         Maintains appropriate staffing levels for casino floor & bars.

·         Maintains all bar par levels, submits liquor requisitions, stocks inventory, and assists with special events and banquets.

·         Assists Beverage Manager with monitoring established budget for payroll, sales, liquor, and supplies.

·         Ensures proper training for all new hires, and conducts quarterly training for all department employees.

·         Prepares daily server evaluations on cocktail servers and bartenders to ensure speed of service and adherence to alcohol policies.

• Ensures proper bar displays with current sponsor and/or partner products.

• Ensures that workplace hygiene, occupational health, safety, and security procedures are followed daily.

• Ensures “safe serving of alcohol” practices are communicated with the cocktail servers and bartenders, to include over-serving and terminating service to guests if necessary.
• Ensures staff is carding anyone under the age of 30 for cigarettes and liquor.

• Responsible for Beverage Department compliance with all company procedures and policies on assigned shift and attending all company classes and meetings.

• Updates cost transfers and liquor spill sheets weekly
• Completes payroll on assigned shift
• Monitors proper security procedures of all alcohol in F&B outlets
• Holds subordinates accountable for established performance expectations.
• Motivates staff; provides advice and guidance as appropriate.
• Interviews, selects, hires and retains superior employees
• Coaches, and counsels subordinate employees
• Oversees and ensures the timely completion of employee evaluations
• Conducts training with subordinates, both formally and informally
• Issues discipline and terminates employees as appropriate
• Completes timely evaluations for subordinates.
• Rewards and recognizes superior performers
• Oversees and ensures that employees work safely and follow all safety rules

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned
• Assists in other F&B outlets as directed

REQUIREMENTS/EDUCATION:

• High school diploma, GED or equivalent work experience required
• 2 years of supervisory experience preferred.
• 2 years high volume beverage operation experience preferred
• Must be ABC certified at time of hire.
• Must possess good math skills
• Must possess computer proficiency with Microsoft Office software
• Must possess good oral and written communication skills
• Must possess good customer service and leadership skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must be able to work weekends, holidays and nights as scheduled
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must be able to speak, read and write English.

ORGANIZATIONAL RELATIONSHIPS:

Accountable to:                Manager – Beverage

Accountable for:              Bartenders

                                       Cocktail Servers

                                       Bar Backs

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Bally’s Dover is an equal opportunity employer