Job Description:
The Lodge at Schroon Lake, managed by Hay Creek Hotels, is seeking a passionate, customer-focused Food and Beverage Director to lead our front of house team.
Tucked in the Adirondacks, the resort on Schroon Lake welcomes families and visitors to an approachable small-town retreat. Located within 30 minutes of Lake George and Lake Placid, the Schroon Lake resort is one of a kind in its area. The property features 116 guest rooms, elevated farm-to-table dining, recreational complex and marina, and over 13,000 square feet of meeting and event space.
Job Summary:
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Responsible for the entire front of the house food & beverage department operations that include: full service restaurant serving breakfast, lunch and dinner; hotel lobby bar & grill; and banquet operations.
- Create and maintain relationships with clients and guests in our restaurant, bar, room service and banquet areas, with a strong passion to elevate one’s dining experience. Act as a liaison between the F&B team and the guests to provide a truly wonderful and memorable experience.
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Creating and maintaining an exceptional guest experience while motivating and training our staff that offers a 'Delight and Surprise' atmosphere. Leads the team to ensure outstanding internal and external customer service standards.
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Assists F&B Managers with entire Employment Process to include; creative recruitment, interviews, references, hiring, training & development of staff.
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Manage positive Employee Relations Standards and enforce all SOP’s that include; effective communication venues, coaching, counseling, evaluating, hiring & training of staff.
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Manage the budgets, scheduling, forecasting, inventory, expenses, promotions and systems and controls for all F&B departments.
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Creates a fun, energetic and team oriented working environment for entire staff.
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Manages all; health, sanitation, safety and security, laws, policies and procedures in all F&B departments/hotel.
- Develop, maintain and administer F&B sales and marketing strategies i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, etc.
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Maintain all Point of Sale (POS) systems to include; updating pricing, making adjustments, enter specials, maintain counts, use of time clock system, etc.
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Salary range $75,000 to $85,000.
Experience and Skills:- 3-5 years of recent Restaurant Management Operations experience.
- Hotel F&B background with some knowledge of culinary and banquets
- Be willing to become the 'face' of the Restaurant with our guests as well as in the local community
- Experience designing creative bar menus
- Proven ability to drive sales and motivate teams
- Able to expedite, greet and host guests, and act as a server as needed
- Ability to focus on cost management, capable of working with finely tuned existing F&B control models (Excel), including efficient labor cost management, inventory management, forecasting, and review of revenue.
- MS Office Suite and instinctive computer skills
- Proven ability to control costs pursuant to the annual operating budget.
- Must have excellent verbal and written communication skills.
- Proven training, communication, leadership and financial management skills
- Ability to multitask, adapt to change, think quickly and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
- Must have flexibility with schedule to include evenings and weekend.
- Ability to furnish appropriate state mandated certifications (TIPS, ServSafe, CPR, Allergy Awareness, etc.)
- Subject to successful completion of background check and/or DMV check.
Job Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
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Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
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Competitive Salary/Wages
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Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
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Standard Annual Performance/Salary Reviews
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Merit and Cost of Living Adjustments
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Complimentary Meals Daily
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Free Parking
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Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
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Discounts at specific property partners (NEIRA, Historic Hotels of America)
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50% Discount when Dining at any HCH Property
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Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
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Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
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Supportive, open-door policy work environment
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Work Culture that is fun, energetic and motivating
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Employee Recognition Program - 'Delight and Surprise Dollars'
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Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
From: Hay Creek Hotels