Food Services Supervisor jobs in High Point, NC

Job Summary: Builds and delivers food trays to patients, processes meal requests and diet orders through computer system, provides prompt and accurate service to customers using point of service operations. Interacts with patients, employees, medical staff and customers over the phone and in person. Builds nourishment orders and delivers to floor using hospital computer ordering system.

Education Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma or GED General Studies

Required Certifications and Licensures Credential Required/Preferred None N/A

Experience # of Years Type of Experience Required/Preferred 2 Food Service Preferred Additional Knowledge, Skills, and Abilities - Ability to read and follow written and oral instructions. - General knowledge of cleaning methods, food service equipment and food preparation and service. - Ability to perform moderately heavy physical labor - Ability to maintain and adhere to safety and sanitation standards particularly regarding: personal cleanliness, food preparation/holding/service and equipment. - Strong customer service and communication skills - Basic math/cash handling skills to add, subtract and make change. - Basic computer skills; ability to learn new computer software programs. - Ability to multi-task and problem solve to meet the needs of the customer. Job Specific Duties Food Preparation Assists with food preparation including: cold food production, baking and grill relief Transportation of Goods Transports items from storeroom to kitchen, from kitchen to retail and from cooking equipment to service equipment Tray Preparation Prepares trays for patients based on meal tickets and for retail customers as requested. Sanitation & Cleaning Cleans and sanitizes kitchen equipment, utensils and work areas, including dish room. Washes dishes by hand or by machine. Delivers/Returns Trays Delivers trays to patient's room or nursing unit. Returns dirty trays from unit to dish room, maintaining separation of clean and dirty. Order Entry Enters patient diet orders and meal/snack orders into computer system. Assists patient with menu choices to meet diet restrictions Nourishment Delivery Organizes and delivers nourishment supplies to units as ordered. Cash Register Operation Accepts customer payments maintaining a balanced cash drawer. Balances receipts daily. Conflict Resolution Resolves concerns and complaints from customers or refers to supervisor as appropriate. Professionalism Upholds a professional working relationship at all times and adheres to department rules. Practices teamwork and adheres to Standards of Behavior. Other Duties Performs other duties as assigned by management. UNC Health Care Employee Standards Communication: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Collaboration: Works with others respectfully and openly; provides help to achieve shared goals. Service: Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message. Safety: Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes. Accountability: Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks. Improvement: Identifies opportunities and takes action to continuously improve processes. Maintains effectiveness and flexibility during change.

Workplace Requirements Employee Health: Complies with all required employee health programs including annual tuberculin testing and other applicable screening, testing and vaccinations. Credentials: Maintains current licensures, certifications and/or registrations (if applicable for the position).

Job Competency: Complies with requirements for job specific competency testing and demonstrates and communicates proficiency in skills required (if applicable to position). Corporate Compliance: Adheres to and understands the Health System's Corporate Compliance Plan as evidenced by timely participation in required training (including annual testing) and 100% compliance with the Corporate Compliance Code of Conduct. Safety: Adheres to and understands the Health System's Environment of Care Plan as evidenced by timely participation in required training (including annual safety testing). HIPAA: Adheres to and understands the Health System's HIPAA Compliance Plan as evidenced by timely participation in required training (including annual HIPAA testing).

Education: Attends all required educational programs (including General Orientation, and departmental or job specific required programs).

Physical and Behavioral Requirements - Physical requirements include frequent stooping, hearing, walking, kneeling, talking, pushing, pulling, lifting, constant standing, grasping, feeling, repetitive motion, and reaching. - Medium physical force is required (exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or up to 10 pounds of force constantly to move objects). - Visual acuity is required. - Ability to speak and hear is required to effectively communicate with patients, visitors, and staff. - Requires the successful completion of a pre-employment demands test. Occupational Exposure to Bloodborne Pathogens Yes or No: Yes National Patient Safety Goals Improve the accuracy of patient identification Improve the effectiveness of communication among caregivers Reduce the risk of health care-associated infections Consistently demonstrate appropriate hand hygiene techniques Core Values Teamwork - Is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Compassion - Is sensitive to the feelings of others and is consistently kind and considerate. Genuinely cares about people and is available and ready to help. Shows sincere concern, empathy, sees the best in people, accepts differences and appreciates virtues. Integrity - Views himself or herself as a reflection of the organization by following through on commitments and accepting ownership of any mistakes he or she might make. Acts in ways that demonstrate personal honesty and serves as a positive example of why others should trust the motives of the organization. Standards of Behavior Respect: Maintain Patients' Privacy Professionalism: Take Ownership Safe and Healing Environment: Keep Noise Levels Down Customer Focus: Use the 10/5 Rule; Escort to Destination; Use Elevator Etiquette Communication: Use AIDET (Acknowledge, Introduce, Duration, Explain, Thank) Employee Statement of Understanding I have read and understand the job description for my position. I also understand that I am responsible for meeting the standards of performance outlined in this job description as well as conducting myself in a manner supportive of the mission, vision, core values and Standards of Behavior of High Point Regional Health. I certify that I possess the physical and mental abilities to regularly attend work and fulfill the essential functions of this position with or without reasonable accommodation. If I require accommodation in order to fulfill any or all of these essential functions, I will notify my manager immediately (or in the case of new employees, prior to employment). I understand that receipt of this job description does not imply nor create a promise of employment, nor does it create an employment contract of any kind. I furthermore understand that if hired, my employment relationship with High Point Regional Health is at will and may be terminated by myself or employer at any time with or without cause. The requirements listed above are representative of the knowledge, skills, education, certifications, licensure, experience, and/or ability required to perform the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule, and/or require that different tasks be performed when circumstances change in order to best suit the needs of the department and/or organization.

Job Types: Full-time, Part-time

Pay: $17.50 - $26.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: Multiple locations