Food Services Manager - Higher Ed. manages and coordinates food service, menu planning, and dining hall management for a university/college. Arranges work schedules and trains food service workers. Being a Food Services Manager - Higher Ed. maintains equipment and ensures kitchen sanitation. May require a bachelor's degree. Additionally, Food Services Manager - Higher Ed. typically reports to a head of a unit/department. The Food Services Manager - Higher Ed. supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Food Services Manager - Higher Ed. typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
JOB SUMMARY
The Customer Success Manager (CSM) is responsible for having successful and satisfied customers and to drive revenue for Higher Logic. The CSM will expand the entire Customer lifecycle, from onboarding to renewals to cross and upsell. The CSM will foster deep relationships with their customers, understanding their business goals and needs, acting as a customer advocate and delivering solutions that meet their challenges. The CSM drives adoption of the feature and function usage of Higher Logic’s products to gain the most value to their business. The CSM ensures that the Customer renews at the end of their subscription period by cultivating a best-in-class customer experience, while driving solution upgrades. Finally, the CSM will contribute to building Customer Advocacy and impact Higher Logic’s net promoter score [NPS]
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