Food Server - Institution jobs in Temecula, CA

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the “Service Success Steps” per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests, and invite them to return.
• Communicate guest food orders and service requests in an accurate and timely manner.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and maintaining cash control.
• Stock and rotate all needed supplies in the service areas and dining room.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

LANGUAGE SKILLS

MATHEMATICAL SKILLS

REASONING ABILITY

OTHER SKILLS AND ABILITIES

PHYSICAL DEMANDS

WORK ENVIRONMENT