Floor Operations Manager jobs in Louisville, KY

Department Manager

Full-time

Liquor Barn, Party Mart, and DEP'S (BRS) is a wholly owned subsidiary of GoPuff. An operated retail chain of spirits, beer, wine, and party goods in the Commonwealth of Kentucky. We offer 23 retail locations across the state, including Louisville, Lexington, Danville, Bowling Green, Elizabethtown, Owensboro, and Northern Kentucky, with a delivery radius reaching 80% of Kentucky residents.

As a Department Manager, you are responsible for providing excellent customer service while driving sales though BRS products by building relationships with customers while providing the ultimate shopper experience through sales, customer support, and cashier responsibilities.

Responsibilities

Includes, but are not limited to:

Provide excellent customer service by greeting and establishing rapport with customers while informing customers of BRS products and services

Expert knowledge of BRS products to provide customers with recommendations

Drive sales in all departments

Replenish and maintain inventory

Must pass WSET, Cicerone Certification, Certified Bourbon Steward, ServSafe Certification provided by BRS for specific a department

Organize and communicate with vendors and buyers for store tastings

Assist in the training of new Store Associates

Perform cashier functions and adhere to minor policy while completing customer transactions

Assist front end scheduling of store associates

Cash management

Provide high levels of customer service, driving sales, handling difficult situations, demonstrating organizational skills, multi-tasking

Coaching team members and guidance to improve customer experience

Ensures all pricing, signage, and display information is correct

Maintain store safety standards

Store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms

Maintain all safety standards for deliveries

Assist in promotions and setup of events

Qualifications

21 years of age or older

Knowledge of wine varietals, countries and regions

Ability to work a flexible schedule as business requires (nights, weekends and holidays)

Desire to continually develop retail sales skills and knowledge of product and services

Two years of management experience

Prior experience in a team environment requiring professional communication skills

Retail experience in retail spirits industry preferred

Team player

Strong interpersonal skills necessary for establishing customer and team relationships

Ability to demonstrate a positive and engaging attitude and demeanor

High School Diploma or equivalent

This job requires the ability to perform the following:

Frequently standing and moving in an assigned location safely and efficiently

Carrying or lifting items weighing up to 50 pounds

Handling objects, products and equipment safely

Bending, kneeling

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

EOE

Job Type: Full-time

Pay: From $19.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Louisville, KY 40223: Relocate before starting work (Required)

Work Location: In person