Flight Training Coordinator researches and develops flight training programs for an organization. Develops methods and materials for training, including classroom, computer, and simulator sessions. Being a Flight Training Coordinator may coordinate training with external vendors. Must stay abreast of FAA regulations and determine relevancy to company employees. Additionally, Flight Training Coordinator requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Flight Training Coordinator contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Flight Training Coordinator typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)
Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.
Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.
Job Summary
The Flight Training Account Manager enhances the customers’ experience before, during and after flight training in order build lifelong customer/owner relationships. This position is the personal guidance liaison for training and aircraft ownership that relates to all Cirrus aircraft delivery and training customers. Initial responsibilities include understanding the customers’ needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. This role works with department leadership to ensure uninterrupted customer service by cross training staff. The Flight Training Account Manager coordinates efforts with the Flight Operations and Flight Instruction Team. The Flight Training Account Manager must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience. The position is based at the Cirrus Vision Center in Knoxville, TN.
Duties and Responsibilities/Essential Functions
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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Flight Training Account Manager Level I |
Flight Training Account Manager Level II |
Flight Training Account Manager Level III |
Education Requirement(s) |
Bachelor’s Degree in Business, Business Admin, Aviation, Management, or Hospitality required |
Bachelor’s Degree in Business, Business Admin, Aviation, Management, or Hospitality required |
Bachelor’s Degree in Business, Business Admin, Aviation, Management, or Hospitality required |
Experience Requirement(s) – must include # of years and type |
3 years of customer service, marketing, sales, hospitality and/or aviation required |
24 months in current Cirrus role and/or 4 years of customer service, marketing, sales, hospitality and/or aviation required |
36 months in current Cirrus role and/or 5 years of customer service, marketing, sales, hospitality and/or aviation required |
Certification Requirement(s) |
NA |
NA |
NA |
License Requirement(s) |
NA |
NA |
NA |
Other Specific Requirements |
-Daily and weekly customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed -Upsells training options to increase Flight Training Revenue -Strategically plans customer training missions to optimize the training and delivery schedule |
-Daily and weekly customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed -Upsells training options to increase Flight Training Revenue -Strategically plans customer training missions to optimize the training and delivery schedule -Identifies opportunities to improve service offerings and proposes new tools and processes -Onboarding support -Assists with various projects |
-Daily and weekly customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed -Upsells training options to increase Flight Training Revenue -Strategically plans customer training missions to optimize the training and delivery schedule -Identifies opportunities to improve service offerings and proposes new tools and processes -Onboarding support -Assists with various projects -High performance review ratings -Customer escalation support and solutioning
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Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Ensures Exceptional Customer Service:
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.
This opportunity is located in Knoxville, Tennessee. Chosen as the location for our Vision Center Campus, the hub of our customer experience activities, Knoxville is often described as a hidden gem. Surrounded by the Smoky Mountains and home to the rambling Tennessee River, the town offers a plethora of outdoor activities and a vibrant downtown. Very few places feature the opportunity to experience live music, culture, outdoor adventures and acclaimed cuisine in one location. It’s no wonder why Knoxville was recently named as a “Top 10 Destination on the Rise” by Trip Advisor.
Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.
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