Financial Counselor - Healthcare jobs in Florida

Position Title: Financial Counselor
Department: Fiscal
Salary: $15 Hr. | Non-Exempt

Position Summary:

Serves as liaison between client relations units and functions as a team leader for a particular unit. The work required the use of independent judgment and initiative in carrying out duties and responsibilities of maintaining a professional office setting, and the ability to provide clerical support on all levels within the Center. This position requires heavy public contact.

Minimum Qualifications:

An Associate of Arts (AA) degree, preferably in Business, and experience in general clerical, secretarial, receptionist experience, preferably including third party billing

OR

Graduation from a standard high school or its equivalent and two years of general office, secretarial or clerical experience, one of which must be in dealing with the public, preferably in a clinical setting and/or dealing with third-party billing.

Essential Duties/Responsibilities:

1. Greet and assist telephone and on-site clients with inquiries and questions with respect and dignity; refer to most appropriate department/program for assistance

2. Answer all telephone calls in a professional manner when necessary

3. Accurately relays client financial responsibility to clients, collect co-pays, requests demographic/payor information, insurance card, obtains verification documentation, etc.

4. Accurately Verifies Eligibility by calling or using Availity and Medicaid websites

5. Collect on old balances on Clients accounts

6. Set up Payment Plans on high balances

7. Notify patient of Self-Pay responsibility

8. Update Billing Information in EMR

9. Review Clients accounts to assure all Financial Documents are up to date

10. Updates the EMR and Tower (as applicable) as outlined and directed in the FC Work Flow Process

11. Follow scheduling guidelines, schedule and/or reschedule client appointments

12. Works closely with front desk staff to maximize collections

13. Create, maintain, and update in Profiler files and other databases/ spreadsheets and/or other information used to track information for department, and provide reports on such information as needed

14. Conduct and monitor the preparation and distribution of Share of Cost statements,

15. Performs other duties as required to meet program and departmental goals and objectives.

16. Provide back up to front desk when necessary

17. Work in other departments/programs and verify the client’s insurance (CSU, Boys Recovery, PHP, Bridgehouse, OTP, and etc.)

Knowledge, Skills, Abilities:

Specific competencies required are identified on a department/program specific basis and identified in each employee’s Competency Checklist. The following are general and apply to all positions with this title.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demand:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Weekly schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• Clerical: 2 years (Preferred)
• general office: 2 years (Preferred)
• third party billing: 1 year (Preferred)

Work Location: In person