Field Service Supervisor jobs in Worcester, MA

Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

Summary of Role:

This position is a leadership role responsible for managing multiple Residential Field Service Technicians, reports to a Regional Operations Manager, and is supported by the Field Service Department. The Field Services Supervisor works closely with Field Service Technicians, the warehouse team, and the scheduling team to ensure safe, high-quality, and efficient post-installation servicing of residential PV and PV Storage projects. In this role, you will be responsible for creating and maintaining a safety-first culture, providing on-the-job training, managing projects, and interfacing with homeowners as necessary. This job requires a customer-first attitude, problem-solving abilities, and skills in Microsoft Suite and our internal CRM. 

• Provide feedback, coaching, and development for the Field Service Team
• Responsible for interviewing, hiring, training, and making performance and compensation decisions
• Organize and manage a team of 4 to 10 Field Service Technicians to effectively complete onsite troubleshooting and problem-solving with PV and PV Storage projects
• Effectively manage the schedule for Field Service Technicians, driving schedule density, efficiency, and effective resource planning
• Troubleshoot and resolve on-site issues with string inverters, AC systems, and battery systems, including commissioning, and monitoring.
• Ensure training compliance and provide on-the-job training for Field Service Techs
• Drive safety and quality initiatives along with Field Service best practices
• Perform Quality and Safety site audits as necessary
• Ability to manage system removals and replacements
• Review and approve timecards
• Ensure service requests and the associated reports are completed and closed out in a timely fashion
• Manage process adherence within Field Service Lighting
• Work closely with the warehousing team to ensure materials are ordered and returned efficiently
• Assists in managing and controlling inventory and consumable use and spend

• High School diploma & 5 years of solar installation experience or an equivalent combination of education and years of related experience
• 2 years of PV and PV Storage troubleshooting
• Strong understanding of NEC codes, especially with residential PV installations[CD1] [JZ2] 
• Proficient in the installation of grid-tied and micro inverter applications
• Experience using PV-related commissioning and performance apps
• Experience using Microsoft Office and CRM (Customer Relationship Management) tools such as Salesforce.
• Valid Driver’s License
• OSHA 10 Certification

• OSHA 30 preferred
• NABCEP certification
• Bachelor’s Degree
• Electrical License
• Salesforce experience 

• Ability to traverse/maneuver job sites and survey/assess all aspects of the construction process for extended periods of time
• Ability to climb a ladder onto a roof/walk across a roof/install equipment to roof safely
• Regularly works in outdoor conditions: inclement weather, heat and humidity, cold and freezing temperatures, and exposure to poisonous plants, insects, and allergens
• May be exposed to energized electrical equipment and will be required to take appropriate precautions
• The employee may routinely handle typical work equipment/materials and be required to lift, move and install materials up to 50 pounds
• Frequent and repeated lifting from ground to various heights up to 50 pounds individually, and team lifting heavier items
• Noise level in the work environment is moderate but could be louder depending on location of install or demo
• Ability to use/learn standard construction equipment/technology with proficiency
• Typical work hours are Monday - Friday, 8-hour shifts with potential weekends
• Must hold a valid driver’s license and own a registered insured personal vehicle to travel between job sites (no use of motorcycles or scooters during business hours)
• Ability to travel between warehouse and job sites
• Visual acuity to drive motor vehicles/mobile equipment/read printed and electronic documents
• Hearing capacity to receive, perceive, and react to common driving and construction environment noises
• Ability to communicate verbally with management, co-workers, and the public in one on one and group settings

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

EOE Minorities/All Genders/Protected Veterans/Disabled

SunPower Supports EEO

Accommodation for Applicants to SunPower Corporation

SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: jobs@sunpower.com. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

NOTICE TO ALL APPLICANTS AND EMPLOYEES

Availability of Affirmative Action Plan for Review

SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.