Field Service Representative - Copy Machines jobs in Wisconsin

Field Service Representative - Copy Machines installs, repairs, and maintains photo copy machines at customer sites. Ensures product runs at optimal levels and identifies needs for parts or machine replacement. Being a Field Service Representative - Copy Machines trains customers in product usage. May have to complete an apprenticeship and/or formal training in area of specialty. Additionally, Field Service Representative - Copy Machines requires a high school diploma. Typically reports to a supervisor or manager. The Field Service Representative - Copy Machines works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Field Service Representative - Copy Machines typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)

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Field Service Representative
  • EnerSys
  • Menomonee Falls, WI FULL_TIME
  • EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

    Motive Power applications include industrial lift trucks and pallet jacks, rail equipment, mining equipment, and airline ground support equipment. Some of the motive power brands include Hawker, Ironclad, General Battery, and Fiamm. Wherever there is a need for motive power, EnerSys offers the perfect energy solution.

    Job Purpose

    The Field Service Technician will be required to perform both in-shop and field service work. Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

    Essential Duties and Responsibilities
    • Travel to customer sites to install, repair, and perform preventative maintenance to customer's equipment including flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables).
    • Interacts with all levels of people, both inside and outside the company.
    • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
    • Performs Preventative Maintenance inspections of customers' batteries, chargers, battery handling equipment, and battery changing/charging area and records data.
    • Replaces defective parts, reassembles battery, and fuses lead parts with gas torch.
    • Determines specific gravity of solution.
    • Waters, Washes, cleans, and neutralizes customers' batteries at customers' location.
    • Installs equipment at customer's facility to ensure full functionality according to specifications.
    • Provides on-site technical assistance to help troubleshoot and repair equipment.
    • Maintains records of performance reports.
    • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
    • Occasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer's operation.
    • Occasionally report to local EnerSys Service Center for mandatory trainings, meetings,inventory, parts pick up/drop off, etc.
    • Other duties may be assigned.
    Qualifications

    To perform the Field Service Technician job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


    Minimum Qualifications

    • A high school diploma or equivalent; or industry-related experience and/or training; or an equivalent combination of education and experience.
    • Basic knowledge of Microsoft Office and the Internet.
    • Basic mechanical aptitude.
    • Previous customer service experience in-field support.
    • Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English.
    • Able to perform basic math and solve simple equations.
    • Must be able to work flexible hours and respond to after-hour service calls when required.

    Preferred Qualifications

    • Certificate/Diploma in Mechanical/Electronics/ Electrical or related if the application for location
    • A basic electrical understanding
    • The use of test equipment and reading schematics
    • Hands-on job experience
    • Experience should be substantively in the Electrical related field where applicable

    Driving Requirements

    • Able and willing to travel to customer sites.
      • This position is remote. Traveling to customer sites daily.
    • Must have a valid driver's license and a safe driving record with minimal traffic violations.
    • Must be at least 18 years of age to drive a company vehicle.
    • Able and willing to operate a forklift.
    • Able and willing to do overnight travel.
      • Maximum of 5 days per month of overnight travel.
      • During the 6-8 week training period,you will have frequent overnight travel.
    General Job Requirements
    • Must be able and willing to do overnight travel
    • Must be able and willing to operate a forklift.
    • This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
    • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
    • Must be able to differentiate colors.
    • Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
    • Must be able to stand for long periods of time
    • Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
    • Must be able and willing to be on-call.
    • Must be able and willing to wear a respirator.
    • Must be able and willing to work overtime.
    • Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
    • Risk of electrical shock.
    • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
    • This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

    EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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  • Atlanta, GA
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Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast. With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Representative - Copy Machines jobs
$48,355 to $54,323

Field Service Representative - Copy Machines in Fort Collins, CO
Based on our compensation data, the estimated salary potential for Field Service Representative Copy Machines will increase 16 % over 5 years.
January 14, 2020