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Guest Services Representative II

Job Number : 240001H4

240001H4

Primary Location

United States-California-Lemoore

Organization

NGIS LEMOOREPay Range : 19.19

Join us as our next Guest Service Representative II here in Lemoore, CA at the Navy Gateway Inn & Suites (NGIS).

Why the Navy Gateway Inn & Suites (NGIS) and Navy Exchange Service Command (NEXCOM) ?

While some may serve overseas for our country, we hold down the fort we serve the men and women who wear the flag America’s strength, America’s heart.

We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do.

Here at the NGIS in Bremerton, no two days will look the same.

oYou can expect an unforgettable, dynamic, and competitive work environment.

oWe are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day.

This is where YOU fit in : NGIS Lemoore is in need of a Guest Service Representative II to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis.

You will perform a variety of tasks which involve making the NGIS a home away from home for our valued guests. Overnight shifts are regularly scheduled.

So, what does a typical day look like? What does it take to succeed?

oProvide excellent customer service to our valued and honored guests.

oUtilize Property Management System to access guest information and retrieve reservation details.

oReceive requests and process reservations within established guidelines

oAnswer phones, transfer calls, reply to guest inquiries and log calls.

oReceives and is accountable for a change in fund. Prepare close bank report and deposits cash receipts at the end of each shift in accordance with established procedures.

The Qualifiers :

oOne (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

oOne (1) year progressively responsible experience related to the position to be filled.

Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

oMust pass a pre-employment criminal background check.

The Benefits begin DAY ONE :

We know you work hard, and cultivate the very best solutions for your family and that’s why we offer a competitive federal wage & comprehensive benefit plan.

oBenefits begin on DAY ONE

üMedical / Vision & Dental

ü401(k) & Pension Plan

üLife Insurance

üSick and annual leave accruals

üContinuity of Employment Programs for Military Spouses

üTax Free shopping, worldwide, at any Navy Exchange location

üAccess to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!

üEmployee Assistance Plan (EAP)*

Includes LifeMart Discount Savings Program

GENERAL EXPERIENCE :

One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

SPECIALIZED EXPERIENCE;

One 1 year progressively responsible experience related to the position to be filled.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE :

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Last updated : 2024-04-24