Field Service Representative - Copy Machines jobs in Madison, WI

Job Description:

This position is responsible for providing world-class services to the dairy farm families of the cooperative, recruiting new members, and building appropriate dairy industry contacts and relationships, in an assigned geographic area, in accordance with company policies and procedures. This role contributes to the success of the cooperative through their attention to detail, service mindset, and upholding the mission to create value for our dairy farm families by partnering with our customers to deliver high quality, nutritious, safe, and sustainable milk products to the marketplace.

Providing world-class service to the dairy farm families of the cooperative:

·         Assisting and taking all appropriate action with cooperative members to achieve and maintain high-quality milk production

·         Ensuring members follow all cooperative quality standards and regulations, including the Minimum Standards program and European Union (EU) Quality Program

·         Performing appropriate milk and quality tests, including tests for inhibitors (antibiotics), and water/glycol testing per regulatory requirements.

·         Acting as liaison between the cooperative and the members to ensure proper communication in addressing cooperative business and issue resolution.

·         Assist members with regulatory and compliance topics such as: state and federal regulatory milk quality and on-farm premises requirements, inspection preparation, and customer-specific requirements.

·         Improve member experience by utilizing and facilitating the use of Foremost Farms services such as the member website, LabLink, and risk management services through third-party vendor.

·         Communicating cooperative pricing, policy, programs, and membership expectations as appropriate.

·         Initiating membership and milk marketing agreements with new and current members.

·         Providing appropriate feedback and information to management on various member-related topics that may impact cooperative production and sales planning – Base Program, prospective farms, retirements, competitor activity, etc.

·         Maintaining all records in an appropriate manner for both internal and external stakeholders. 

·         Utilizing business systems such as MPIS, Business Intelligence (BI) Launchpad, Salesforce, and MyFarms to effectively track, monitor, report and resolve issues pertaining to producer milk quality, producer milk checks, lab and milk testing-related issues, and prospective farm recruitment.

Prospective farm recruitment and cooperative promotion:

·         Recruiting new members to the cooperative through selling the mission of Foremost Farms to create value for our dairy farm families.

·         Using proprietary tools to analyze milk prices and perform price comparisons upon request

·         Building appropriate dairy industry contacts and relationships, including hauler relationships.

·         Representing Foremost Farms at industry events and meetings – WI Farm Technology Days, World Dairy Expo, Indiana Quality Milk Conference, WPS Farm Show, WI Association of Dairy Plant Field Reps, etc. Assisting with on-farm tours and customer visits as requested.

National Dairy Farmers Assuring Responsible Management FARM Program:

Assisting members with National Dairy FARM Program requirements – Animal Care, Environmental Stewardship (ES), and Workforce Development.

·         Coordinating with evaluator team to schedule on-farm evaluations.

·         Preparing farms for 2^nd-party evaluations and third-party verifications.

·         Assisting producers in resolving Mandatory Corrective Action Plans and Continuous Improvement Plants to maintain the cooperative’s good standing in the National Dairy FARM Program.

·         Use National Milk Producers Federation (NMPF) and Foremost Farms educational materials to aid farms in creating SOPs for FARM Evaluations.

·         Assisting in annual documentation collection/verification – VCPR, Herd Health Plan, and Employee Training.

·         Assisting in data collection for FARM-ES evaluations including the Conservation Practices Questionnaire (CPQ).

·         Sharing our members’ stories of sustainability and environmental stewardship

Other related duties as assigned.

Minimum Qualifications

1.       Technical school certificate in dairy production, dairy herd management, or related field of study.

2.       Related technical knowledge and one to two years job-related experience.

3.       Must have the ability to drive a motor vehicle and maintain a valid driver’s license.

4.       Must obtain professional licenses as required by state Departments of Health and Agriculture including, but not limited to Bulk Milk Weigher and Sampler Licensing, .

5. Certifications for Calibrating Bulk Milk Tanks, Certified Industry Analyst Status for Antibiotic Testing, Notary Licenses, as needed. 

6.   Must have the ability to operate a variety of small hand tools, the ability to operate milk testing equipment and farm dairy equipment, as needed. 

Preferred Qualifications

1.       Bachelor’s degree in dairy production, animal science, dairy manufacturing/processing or related field of study.

2.       Related technical knowledge and three to five years job-related experience.

3.       Licensed Bulk Milk Weigher & Sampler

4.       Certified FARM Program Evaluator - Animal Care, Environmental Stewardship (ES), and Workforce Development Evaluator

Physical Setting

Job Setting:  Home office based. Continuous travel in assigned geography for work, over 66% of the time. May provide coverage for neighboring field rep territories as-needed. Must have the ability to be on-call 24 hours a day.

BENEFITS:

Because you and your family matter, Foremost Farms offers some of the best benefits in the area! Our comprehensive medical plan includes health, vision, dental, and prescription insurance. You can choose to enroll in a single or family plan with low monthly premiums and low annual deductibles ($250/$500). Other benefits include:

• 401(k) with a generous company contribution (100% match on up to 8% deferral)
• Paid time off, starting at 200 hours (25 days)

·       10 Paid holidays

·       Paid parental leave (6 weeks paid at 100%)

• Flexible spending accounts – for medical and dependent care (childcare) expenses
• Life and disability insurance
• Employee Assistance Program
• Referral program
• Advancement opportunities!

Don’t meet every single requirement? At Foremost Farms we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.