Field Service Rep. - Telecommunications Equip. jobs in Fall River, MA

About Seastreak:
Seastreak provides fast passenger ferry services in the New York metropolitan area and Massachusetts, connecting New Bedford to Nantucket and Martha’s Vineyard.

Job Summary: Seastreak, and its expanding fleet of High-Speed State of The Art Catamaran ferries, operates seasonally out of New Bedford with services to Martha’s Vineyard and Nantucket. If you are a friendly, energetic, and dependable person then we have the job for you! We are seeking seasonal Customer Service Representatives.

2024 Season Dates : April 25- October 14; peak season is from June 13- September 2

Shifts: Sundays (8:00 AM-8:00 PM) and Mondays (6:30 AM- 8:00 PM)- hours will change during shoulder vs. peak season

Primary Responsibilities:

As a Customer Service Representative, you will be the first person our valued customers speak to and interact with. Responsibilities include:

• Answering phones
• Selling tickets and making reservations by phone and in person, using an online booking system
• Scanning tickets as passengers board
• Responding to customer questions and inquiries
• Organizing passenger lines and luggage carts
• Making sure freight items are loaded onto the vessel

Skills and Qualifications:

• High School diploma
• Must be able to obtain a TWIC (Transportation Worker Identification Credential) after being hired. Certain felonies may exclude you from obtaining one.
• Experience in customer service (preferred)
• Weekend and Holiday availability.
• Be able to follow directions and carry out instructions with ease.
• Be able to multitask in a fast-paced environment.
• Proficient communication skills and phone etiquette.
• Be able to understand cash handling procedures.
• Ability to learn and successfully navigate an online reservation system.
• Can provide the highest level of customer service and professionalism to all passengers.
• Willingness to familiarize oneself with Seastreak’s current offerings and schedules to best assist customer.

We are an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.