Field Service Rep. - Telecommunications Equip. jobs in Elk Grove, CA

Company Overview

Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer’s rapidly changing infrastructure needs. We offer the most comprehensive solutions in the industry across ISP, OSP, Wireline, and Wireless.

Our customers include telecom service providers, MSO’s, cloud service providers, and utilities. With nearly 50 years of experience, we have the ability to customize solutions to meet our customer’s unique needs.

Job Summary and Responsibilities

The Field Trainer participates in the identification of training needs, development of new training materials, assessment of skills, as well as the delivery of training for all activities required to meet customer requirements. The primary objective of the Field Trainer will be to optimize customer satisfaction and profitability by ensuring all team members are trained and efficient at their job tasks and waste is removed from the operation.   

• Deliver various forms of training relating to telecommunications; ISP, OSP, Wireless
  • On-the-Job
    • This involves hands on training and evaluation of new field technicians.
  • Instructor-led
  • Classroom
  • Virtual
  • Work Site Location
• Create and assist in the development of training documents and the implementation of the training.
• Evaluates training materials for the purpose of implementing training activities that address identified training needs in accordance with Circet USA objectives and guidelines.
• Collaborates with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying employee training needs within Circet USA.
• Identify and complete skill assessment evaluations.
• Use data to effectively schedule and perform inspections that monitor whether:
  • Workmanship conforms to applicable customer requirements per business unit
• ISP - Central Offices, Data Centers, Customer Premises, etc…
• OSP – Industrial Buildings, Multiple Dwelling Units, Single Family Homes, Aerial, Burial, Underground
• Wireless - Communications Structures, Rooftops, Huts, Shelter
• Review quality trends using Microsoft BI / Dashboards, similar tools, and create / adjust training.
• Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems.
• Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions.
• Assists in developing procedures that reduce:
• Overproduction – more than customer needs or is willing to pay for (qty)
• Deviations from standards and/or regulations
• Transportation of things – either physical or electronic
• Downtime or waiting due to upstream process
• Inventory or human resources on hand
• Motion – worksite set up
• Processing – producing higher quality than required
• Under-utilized talent
• Performs other duties as requested by Manager

Qualifications

QUALIFICATION REQUIREMENTS

• Exhibit personal power and leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasmand determination
• Exhibit industry awareness
• Exhibit intellectual curiosity
• Exhibit exceptional organizational skills
• Exhibit a strong problem solving approach
• Exhibit strong verbal and written communication skills
• Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, Technical degree preferred
• 3 years with field experience
• Proficiency in Microsoft Office programs/software
• Demonstrate proficient use of iOS and/or Android applications

LANGUAGE SKILLS

•  Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Work at heights
• Work at depths, such as under raised floors, underground vaults, etc…
• Bend or twist the body into unusual positions while working
• Coordinate body movements when using tools or equipment
• Maintain balance while performing construction tasks while on a ladder
• Reach with hands and arms, stoop, kneel, crouch or crawl
• Reach and stretch to position equipment and fixtures while maintaining balance
• Use hands and fingers to handle, feel, and/or manipulate small wires and objects
• Regularly walk and perform physical tasks all day without becoming overly tired
• Regularly lift and/or move up to 49 pounds; participate in group lifts for 50 pounds. Carry objects weighing up to 49 pounds for short distances.
• Work shifts longer than eight hours in duration
• Push or pull heavy objects into position and apply muscular force quickly to objects and equipment
• Distinguish between colors
• Work in a noisy environment 

TRAVEL

• Willing to travel extensively
• Must have reliable transportation and the ability to transport minor job related tools and minor equipment to work locations.

Circet USA is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity