Field Service Rep. - Electronic Equipment jobs in Westfield, MA

Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Field Service Technician - Springfield, MA
  • Yankee Equipment Systems, Inc
  • Springfield, MA FULL_TIME
  • Summary:

    Perform repairs to customers’ equipment in a timely and professional manner. Act as liaison between customer and Parts Department to ensure that proper parts are ordered as needed. Communicate with Service Desk on each service call to ensure proper billing and customer resolution.

    Essential Duties & Responsibilities:
    Repairs

    • Arrive on-site ready to work on equipment as assigned and indicated by customer.
    • Carry out repairs in a timely and professional manner to ensure customer satisfaction and long-term relationships.
    • Send the job report to the Service Desk before leaving the site, ensuring that reports are complete and contain model and serial numbers of equipment serviced.
    • All parts that need to be ordered for site need to be included in the MSI job. This includes model and serial numbers for all equipment.
    • Ensure parts inventory in van is adequate to increase ratio of completing repair calls in one visit.
    • Ensure company laptop/cellular software is current and kept in good working condition.
    • Abide by all company policies and directives.

    Customer Service

    • Ensure that communication with customer, their employees, and patrons are always courteous and professional.
    • Call ahead as requested to customer locations, check-in with customer and checkout communicating closure or needs to repair.
    • Identify and communicate equipment sales opportunities.
    • Identify and communicate Planned Maintenance (PM) opportunities if possible.
    • Distribute literature as requested (flyers and other promotional communications).
    • Ensure that your uniform is clean with no tears or large stains, ordering replacements as needed, to always ensure professional appearance.

    Administration

    • Ensure E- mail communications and responses are done in a timely manner.
    • Be available by cellular phone until 5:00pm Monday through Friday and during assigned on-call weekends.
    • Travel to the Yankee Office for meetings, training, etc. as required.
    • Submit vacation and other time-off requests for approval at least one week in advance.
    • Be prepared for overnight trip requests as requested.
    • Submit timesheets as required, following necessary guidelines and procedures.
    • Adhere to all safety guidelines when repairing equipment including lock-out-/tag-out notices, hazardous material use, eye protection, safe lifting, electrical wiring safety guidelines, and ventilation guidelines.
    • Adhere to all safe driving guidelines when operating company vehicles including always wearing seatbelts, hand-free use of mobile devices only, adherence to speed limits and other laws.
    • Report traffic accidents or any workplace injuries immediately per Company Policy to both the Field Service Manager and Human Resource Manager.

    Physical Demands & Requirements

    • Performing maintenance and repairs requires considerable use of arms and legs and frequent (33-66%) climbing, bending, kneeling, and stooping.
    • Must be able to regularly lift 35 pounds and occasionally carry 50 pounds.
    • Must be able to drive and sit in van for up to three hours at a time stopping and getting out to stretch as needed.

    Work Environment:

    Work environments vary depending on job location. Environment may include exposure to dust, heat, dirt, and other chemicals used in the laundry business.

    Qualifications

    • High School Diploma with 1-3 years of related experience.
    • Previous experience with laundry equipment preferred.
    • Training and education in electrical and mechanical repairs.
    • Experience reading electrical schematics is preferred.
    • Knowledge of machines and tools, including their design, uses, repair and maintenance.
    • Valid Driver’s License with a clean MVR Record.
    • Valid gas license preferred in appropriate jurisdictions.
  • 21 Days Ago

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Independent Field Inspector
  • VTM Field Service
  • Springfield, MA CONTRACTOR,PART_TIME
  • If you are a small business owner or sole proprietor who enjoys working alone, keeping a flexible schedule, and the possibility of new or supplementary income, becoming a contractor for VTM Field Serv...
  • 24 Days Ago

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Electronic Service Technician
  • Gekay
  • Ludlow, MA FULL_TIME
  • The Electronic Service Technician troubleshoots, repairs and calibrates coin mechanisms, bill validators, and control boards used in the Vending and Bottling industry. The ideal candidate will be able...
  • 1 Month Ago

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Commercial Kitchen Equipment (Hot Side) Service Technician
  • A-Tech Commercial Parts and Service
  • Springfield, MA FULL_TIME
  • Commercial Kitchen Equipment (Hot Side) Service Technician Overview A-Tech Commercial Parts & Service is hiring a Commercial Kitchen Equipment Service Technician specializing in Hot Side repairs in Wi...
  • 24 Days Ago

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Commercial Kitchen Equipment (Hot Side) Service Technician
  • A-Tech Commercial Parts and Service
  • Holyoke, MA FULL_TIME
  • Commercial Kitchen Equipment (Hot Side) Service Technician Overview A-Tech Commercial Parts & Service is hiring a Commercial Kitchen Equipment Service Technician specializing in Hot Side repairs in Wi...
  • 24 Days Ago

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Commercial Kitchen Equipment (Hot Side) Service Technician
  • A-Tech Commercial Parts and Service
  • Wilbraham, MA FULL_TIME
  • Commercial Kitchen Equipment (Hot Side) Service Technician Overview A-Tech Commercial Parts & Service is hiring a Commercial Kitchen Equipment Service Technician specializing in Hot Side repairs in Wi...
  • 24 Days Ago

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0 Field Service Rep. - Electronic Equipment jobs found in Westfield, MA area

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Relief Residential Counselor-$16 per hour!
  • Northeast Center For Youth
  • Springfield, MA
  • Posted: February 28, 2024 | Location: Springfield, MA Division: Residential Services | Deadline: Open Northeast Center f...
  • 4/18/2024 12:00:00 AM

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Residential Counselor
  • Northeast Center for Youth & Families, Inc. (NCYF)
  • Springfield, MA
  • Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Paid time off Tuition assistance Visi...
  • 4/18/2024 12:00:00 AM

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Relief Residential Counselor
  • Northeast Center for Youth & Families, Inc. (NCYF)
  • Springfield, MA
  • Job Description Job Description Residential Counselors work closely with our residents in therapeutic group homes while ...
  • 4/17/2024 12:00:00 AM

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Therapeutic Counselor
  • Northeast Center for Youth & Families, Inc. (NCYF)
  • Easthampton, MA
  • Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Paid time off Tuition assistance Visi...
  • 4/17/2024 12:00:00 AM

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Customer Service Representative
  • Wellfleet Insurance
  • Springfield, MA
  • Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service a...
  • 4/16/2024 12:00:00 AM

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Therapeutic Counselor
  • Northeast Center for Youth & Families, Inc. (NCYF)
  • Springfield, MA
  • Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Paid time off Tuition assistance Visi...
  • 4/14/2024 12:00:00 AM

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Employee Relations Specialist
  • Associated Electro-Mechanics Inc
  • Springfield, MA
  • Job Description Job Description We are seeking a Employee Relations Specialist to become a part of team! You will be res...
  • 4/14/2024 12:00:00 AM

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Field Service Specialist
  • Clean Harbors
  • Chicopee, MA
  • Clean Harbors in Chicopee. MA is seeking a Field Service Sales Rep (Field Service Specialist) to scope projects, provide...
  • 4/2/2024 12:00:00 AM

Westfield is located at 42°7′46″N 72°44′46″W / 42.12944°N 72.74611°W / 42.12944; -72.74611 (42.129492, −72.745986). It is bordered on the north by Southampton, on the northeast by Holyoke, on the east by West Springfield, on the southeast by Agawam, on the south by Southwick, on the southwest by Granville, on the west by Russell, and on the northwest by Montgomery. Westfield is split into the "South Side" and the "North Side" by the Westfield River, and the northwestern section of town is known as Wyben. According to the United States Census Bureau, the city has a total area of 47.4 square ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electronic Equipment jobs
$45,425 to $56,556
Westfield, Massachusetts area prices
were up 1.6% from a year ago

Field Service Rep. - Electronic Equipment in Santa Rosa, CA
After a federal tax rate of 22% has been taken out, Field Service Rep.
December 23, 2019