Field Service Rep. - Electronic Equipment jobs in Fitchburg, MA

Environmental Equipment Sales & Service is a heavy equipment dealership servicing Upstate New York, Massachusetts, Connecticut, Rhode Island, New Hampshire, Vermont, & Maine.

Your role as a Parts Sales Representative will be to drive sales of parts inventory, create unit sales and service sales opportunities with new and existing customers in house. This position reports to the Sales department manager. As a growing business, your input is vital to understand how we can better serve our customer base and is integral to the continued success of the dealership.

Rise to the challenge and become a part of the EESS family. Be the difference with a leader in an industry that impacts the world.

Tasks/Responsibilities:

• Recommend and sell refuse, equipment, materials, supplies, and services utilizing knowledge of refuse and heavy-duty equipment and their applications.
• Ability to bring on new customers as well as manage our current customers.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Prepare sales slips or sales contracts; receive or direct payment.
• Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with customers at all levels.
• Technical aptitude and the ability to quickly learn and understand complex products and systems.
• Act as a trusted advisor to customers, proactively identifying challenges and providing timely solutions to ensure their satisfaction.
• Serve as a liaison between customers and internal departments, including parts, service, and sales, to streamline communication and resolve issues effectively.
• Maintain up-to-date knowledge of industry trends, product developments, and best practices to better serve customers and drive continuous improvement.
• Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring positive outcomes and maintaining customer loyalty.
• Other duties as assigned.
• Must have a valid driver's license & transportation.

Preferred Experience & Education:

• Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work.
• Preferred: Previous experience in Refuse Industry/Environment
• Preferred: Customer Service, 2 years
• Preferred: Automotive or other mechanical knowledge

Skills:

• Preferred: Customer Success, Account management, or customer-facing role
• Automotive or other mechanical knowledge is a plus.
• Proficiency in Microsoft Office suite and experience with CRM software is a plus.
• Friendly and upbeat personality
• Ability to work under pressure
• Problem-solving skills
• Conflict-resolution skills

Benefits:

• A clean, safe working environment.
• Medical, Dental, Vision, Short Term Disability & Life Insurance.
• Company Paid Training: at least 40 hours per year.
• 401(k) - with company match.
• Hourly pay – not flat rate.
• Paid Vacation & Holiday Pay.
• Employee Assistance Programs
• Referral rewards program

EESS is an Equal Opportunity Employer that offers solid career opportunities.

Work Remotely

• No
• 7:30a - 4:00pm

Please visit our website at https://eess-llc.com to learn more about our company.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• North Oxford, MA 01537: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person