Field Service Rep. - Electro/Mechanical Equip. jobs in Oxnard, CA

Field Service Rep. - Electro/Mechanical Equip. provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Being an Field Service Rep. - Electro/Mechanical Equip. installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. Performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Additionally, Field Service Rep. - Electro/Mechanical Equip. develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. May require an associate degree. Typically reports to a supervisor. The Field Service Rep. - Electro/Mechanical Equip. works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Service Rep I
  • Pennymac
  • Moorpark, CA FULL_TIME
  • PENNYMAC

    Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

     

    At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

    A Typical Day

    Pennymac is looking for solution-focused, patient, and proactive listeners to join our Customer Service team. Taking care of our customers is at the core of every decision we make. Customer Service Representatives (CSRs) answer customer inquiries and resolve requests politely and timely. Additionally, CSRs have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All CSRs are provided training support through dedicated coaches and a structured internal training program to ensure professional success.

     

    The CSR role is a full-time hourly position starting at $20/hour with a performance incentive plan to potentially earn an extra $400-$500 per month. Pay ranges provided on job boards (e.g., Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role. 

     

    As a Customer Service Representative, you will:

     

    • Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
    • Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents
    • Conduct research to resolve and respond to customer inquiries accurately
    • Interact cross-departmentally to resolve customer requests, including escalations
    • Perform other related duties as assigned
    • Demonstrate behaviors that are aligned with the organization’s desired culture and values

     

    Training:

    • Structured 8 week training is provided in office and full attendance is a condition of employment
    • Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role
    • Training is typically conducted Mon-Fri from 7:00 am - 4:00 pm PST

     

    Post-Training Schedule:

    CSRs will be assigned one of the below standard shifts: 

    • 6:00 am - 3:00 pm PST Only
    • 7:00 am - 4:00 pm PST & CT
    • 8:00 am - 5:00 pm PST & CT
    • 9:00 am - 6:00 pm PST & CT

    Overtime Requirements: 

    • Normally 2 half-day shifts on Saturdays each month
    • An additional hour during peak call volume days (e.g., Mondays, mid-month, end of the month)

    What You’ll Bring

    • Demonstrate patience, kindness, and understanding for customers during all interactions
    • Easily navigate multiple screens, find relevant data, and communicate clearly to customers
    • Computer proficiency, including Word and Excel
    • Deliver timely and accurate information in a fast-paced environment
    • Critically think with strong negotiation and problem solving skills, mathematical aptitude, and sound judgment
    • Make decisions independently within set policy and procedures
    • Mortgage and/or financial services industry experience is a plus
    • Bi-lingual Spanish is a plus; additional per-call compensation may apply

    Why You Should Join

    As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

    Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

     

    Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

    • Comprehensive Medical, Dental, and Vision
    • Paid Time Off Programs including vacation, holidays, illness, and parental leave 
    • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
    • Retirement benefits, life insurance, 401k match, and tuition reimbursement 
    • Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

     

    To learn more about our benefits visit: https://pennymacnews.page.link/benefits

     

    Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

    • Lower in range - Building skills and experience in the role
    • Mid-range - Experience and skills align with proficiency in the role 
    • Higher in range - Experience and skills add value above typical requirements of the role 

     

    Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

     

    Salary

    $36,000 - $45,000

    Work Model

    OFFICE
  • 18 Days Ago

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Customer Service Rep
  • PF BASELINE FITNESS
  • Camarillo, CA OTHER
  • Job Details Job Location: Camarillo (CAM) - Camarillo, CA Position Type: Full-Time/Part-Time Salary Range: Undisclosed Job Category: Customer Service Description Job Summary Responsible for new member...
  • 23 Days Ago

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Customer Service Rep
  • PF BASELINE FITNESS
  • Oxnard, CA OTHER
  • Job Details Job Location: Oxnard (OX) - Oxnard, CA Position Type: Full-Time/Part-Time Salary Range: Undisclosed Job Category: Customer Service Description Job Summary Responsible for new member sales ...
  • 23 Days Ago

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Customer Service Rep
  • Planet Fitness - Baseline Fitness
  • Ventura, CA OTHER
  • Job Details Job Location: Ventura (VEN) - Ventura, CA Position Type: Full-Time/Part-Time Salary Range: $16.00 - $18.00 Hourly Job Category: Customer Service DescriptionJob Summary Responsible for new ...
  • 6 Days Ago

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Customer Service Rep
  • Planet Fitness - Baseline Fitness
  • Oxnard, CA OTHER
  • Job Details Job Location: Oxnard (OX) - Oxnard, CA Position Type: Full-Time/Part-Time Salary Range: $15.00 Hourly Job Summary Responsible for new member sales and a positive member experience Essentia...
  • 16 Days Ago

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Customer Service Rep
  • Planet Fitness - Baseline Fitness
  • Camarillo, CA OTHER
  • Job Details Job Location: Camarillo (CAM) - Camarillo, CA Position Type: Full-Time/Part-Time Salary Range: $15.00 Hourly Job Category: Customer Service Job Summary Responsible for new member sales and...
  • 16 Days Ago

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0 Field Service Rep. - Electro/Mechanical Equip. jobs found in Oxnard, CA area

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Digital Customer Experience Analyst
  • Rheem
  • Oxnard, CA
  • Job Description Digital Customer Experience Analyst - ( 21000965 ) **Description** The Digital CX Analyst will leverage ...
  • 3/28/2024 12:00:00 AM

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Patient Access Representative I/II
  • Ventura County, CA
  • Ventura, CA
  • Salary : $35,088.46 - $51,261.30 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Kraft Heinz
  • Oxnard, CA
  • General information All posting locations: Oxnard, California, United States of America Date Published: 04-Mar-2024 Ref ...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Ventura, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Newbury Park, CA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative Remote
  • Morphius Corp
  • Ventura, CA
  • We are looking for a customer service representative to join our team. This person will drive customer satisfaction by f...
  • 3/26/2024 12:00:00 AM

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Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service
  • Ventura County
  • Ventura, CA
  • Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service Print (https://www.governmentjobs.com/c...
  • 3/24/2024 12:00:00 AM

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S2L- Food Service Intern
  • Aramark
  • Ojai, CA
  • Job Description Aramark?s Step Up to Leadership (S2L) Paid Internship Program targets motivated college underclassmen an...
  • 3/14/2024 12:00:00 AM

Oxnard (/ˈɒksnɑːrd/) is a city in Ventura County, California, United States. Located along the coast of Southern California, it is the most populous city in Ventura County and the 19th most populous city in California. Incorporated in 1903, the city lies approximately 60 miles (97 km) west of downtown Los Angeles and is part of the larger Greater Los Angeles area. It is located at the western edge of the fertile Oxnard Plain, sitting adjacent to an agricultural center of strawberries and lima beans. Oxnard is also a major transportation hub in Southern California, with Amtrak, Union Pacific, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electro/Mechanical Equip. jobs
$51,412 to $69,001
Oxnard, California area prices
were up 2.5% from a year ago

Field Service Rep. - Electro/Mechanical Equip. in Columbia, SC
When considering cost of living, this places Miami, FL as 2nd out of the 4 largest nearby metros in terms of quality of life for Field Service Rep.
January 16, 2020