Field Service Rep. - Electro/Mechanical Equip. jobs in Moline, IL

Field Service Rep. - Electro/Mechanical Equip. provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Being an Field Service Rep. - Electro/Mechanical Equip. installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. Performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Additionally, Field Service Rep. - Electro/Mechanical Equip. develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. May require an associate degree. Typically reports to a supervisor. The Field Service Rep. - Electro/Mechanical Equip. works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Customer Service Rep
  • Mediacom Communications Corporation
  • Geneseo, IL FULL_TIME
  • Position: Customer Sales & Service Representative I

    Who we are:

    Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

    As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

    Position Overview:

    Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.

    Company Benefits:

    Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
    • $1000 Sign-On Bonus!
    • Paid on the job training and opportunity to promote!
    • Company Provided Equipment!
    • Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
    • Health, vision, and dental insurance!
    • Paid vacation, holidays and flex paid time off!
    • 401K with generous company match!
    • Pay increases through self-guided training!
    • Monthly commission potential!
    • Shift differential pay increase for evening shifts!
    • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
    • Education Enrichment up to $5,000 per year for qualified employees!
    • Employee Wellness Program!



    Position Responsibilities:
    • Interact with customers by telephone, as well as e-mail, mail, and fax.
    • Answer customer inquiries and solve problems regarding billing, services, and products.
    • Assess customer needs and interests to present Mediacom products and services.
    • Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
    • Exceed or maintain minimum sales, quality, and productivity standards.
    • Demonstrate courtesy and patience in customer relations.
    • Troubleshoot basic service issues and schedule on site service calls when necessary.
    • Receive and process customer payments.



    Position Requirements:
    • High School Diploma or GED required; 2 Year degree preferred.
    • 1-2 years prior work experience in customer facing role required.
    • Technical support experience preferred; not required.
    • Basic knowledge of Microsoft Windows and experience using email programs.
    • Previous experience in an inbound call center environment preferred.
    • Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
    • Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
    • Strong written and verbal communication skills with the ability to work in a fast-paced environment.
    • Detail oriented, strong organizational and follow-through skills are required.
    • Ability to type 30 WPM.
    • Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
    • Ability to work evenings, weekends, and holidays.
    • Ability to work overtime when needed.
    • Ability to sit for extended periods of time.

    Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

    Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

    Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

    Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

    #LI-Hybrid
    Remote

    About the Company:
    Mediacom Communications Corporation


    Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

    A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more.  As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today. 

    We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.

    You'll also find all sorts of advantages to joining our family.  Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.



    Company Size:
    2,500 to 4,999 employees


    Industry:
    Telecommunications Services


    Founded:
    0


    Website:
    https://mediacomcable.com/careers/


  • 20 Days Ago

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Customer Service Rep
  • Mediacom Communications Corporation
  • Morrison, IL FULL_TIME
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
  • 20 Days Ago

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Customer Service Rep
  • Mediacom Communications Corporation
  • Moline, IL FULL_TIME
  • Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
  • 20 Days Ago

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Customer Service Rep
  • PF BASELINE FITNESS
  • Moline, IL OTHER
  • Job Details Job Location: East Moline (EM) - Moline, IL Position Type: Full-Time/Part-Time Salary Range: $13.00 Hourly Job Category: Customer Service Description Job Summary Responsible for new member...
  • 22 Days Ago

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Hotel Guest Service Rep
  • Kinseth Hospitality
  • Bettendorf, IA FULL_TIME
  • Stop in and fill out an application Mon-Fri and we will try to interview on the spot!What we offer:Competitive starting wagesHealth, Dental, Vision and other benefits available after 60 daysDailyPay40...
  • Just Posted

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Hotel Guest Service Rep
  • Hilton Garden Inn
  • Bettendorf, IA FULL_TIME
  • Typical schedule would be Wednesday-Sunday 7am-3pm. May need help on 2nd shift occasionally to cover staff vacations etc. What we offer: Competitive starting wages Health, Dental, Vision and other ben...
  • 2 Days Ago

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0 Field Service Rep. - Electro/Mechanical Equip. jobs found in Moline, IL area

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Care Partner
  • Senior Star Management Company at Elmore Place
  • Davenport, IA
  • Starting at $17/HR! At least 6 months of experience as a professional caregiver in a healthcare facility required. We ar...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Ollie's Bargain Outlet, Inc.
  • Moline, IL
  • Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Rock Island, IL
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/27/2024 12:00:00 AM

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Service Representative
  • Modern Woodmen
  • Rock Island, IL
  • ** Service Representative** **Job Category****:** Service/Support **Requisition Number****:** SERVI001290 Showing 1 loca...
  • 3/26/2024 12:00:00 AM

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Retail Customer Service Specialist
  • Sherwin-Williams
  • Davenport, IA
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/26/2024 12:00:00 AM

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Courtesy Clerk
  • Hy-Vee, Inc.
  • Bettendorf, IA
  • At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
  • 3/25/2024 12:00:00 AM

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Store Customer Service Specialist- Bilingual Preferred (Spanish/English)
  • Sherwin-Williams
  • Bettendorf, IA
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/19/2024 12:00:00 AM

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Field Growth & Customer Experience Marketing Specialist - Refreshments - Moline
  • Aramark
  • Moline, IL
  • Why You'll Love This Role Are you ready for a role that's not just about marketing, but about creating unforgettable exp...
  • 2/21/2024 12:00:00 AM

Moline (/moʊˈliːn/ moh-LEEN) is a city located in Rock Island County, Illinois, United States. With a population of 43,977 in 2010, it is the largest city in Rock Island County. Moline is one of the Quad Cities, along with neighboring East Moline and Rock Island in Illinois and the cities of Davenport and Bettendorf in Iowa. The Quad Cities have an estimated population of 381,342. The city is the ninth-most populated city in Illinois outside the Chicago Metropolitan Area. The corporate headquarters of Deere & Company is located in Moline, as was Montgomery Elevator, which was founded and head...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electro/Mechanical Equip. jobs
$44,661 to $59,940
Moline, Illinois area prices
were up 1.3% from a year ago

Field Service Rep. - Electro/Mechanical Equip. in Columbia, SC
When considering cost of living, this places Miami, FL as 2nd out of the 4 largest nearby metros in terms of quality of life for Field Service Rep.
January 16, 2020