Field Service Manager jobs in Waukesha, WI

Field Service Manager - Hiring Immediately! 

We offer a full benefits package, PTO, weekly pay, and more!

Location:  Milwaukee, WI

Pay: $65,000/year

Securitas is hiring for a Field Service Manager! This role independently manages, establishes, maintains and reviews schedules. The FSM provides management support for shared services functions including payroll and accounts receivable processes, matches available staff to posts, notifies staff of schedules, minimizes avoidable overtime through effective scheduling strategies. This positions also contacts and re-deploys staff to fill call-offs, responds to schedule changes and client requests, and controls processes in automated resource systems.

Responsibilities:

• Manages the scheduling of Security Officers and supervisors at client sites; manages the scheduling process to optimize operating results and to keep avoidable overtime (AVOT) to a minimum; determines best resolution to staffing issues and problems.
• Maintains site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.
• Ensures that accurate timekeeping, payroll, and billing data is posted in the automated resource system; verifies billing and payroll reports and corrects discrepancies; interfaces with accounts receivable and payroll departments to make corrections.
• Maintains current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion lists.
• Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing and payroll problems.
• Ensures that an adequate on call security force is available to cover vacancies created by absences and call-offs.
• Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer schedules.
• Advises management and/or Human Resources staff of openings as they occur; assists in the screening of Security Officer candidates; interviews new Security Officers to ascertain their availability for various shifts; matches Security Officers with site requirements and qualifications. 
• Coordinates with Human Resources to meet with new Security Officers in orientation, discuss assignment, and provide initial schedule. 
• Recommends removal of Security Officers from posts based on client complaints attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.

Requirements:

• High school diploma or GED
• Must be at least 18 years of age or older
• Knowledge of security operations with an emphasis on patrol, inspection, and response services
• Calm, polite, and professional behavior
• Good organizational skills
• Customer Service skills
• Good computer skills required
• ​​​​​​​Advanced management or supervisory experience
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures
• Driver Certification will be required 
• Associate Degree and 1 year of experience in security operation or an equivalent combination of education and experience

What We Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
• Paid Time Off
• Weekly Pay
• Employee Referral Program
• Virtual Medical Appointments with Telemedicine
• Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
• Free Uniforms & Paid Training 
• Pet Daycare Discounts 
• Employee Assistance Program & So Much More!

Become A Securitas Security Services Team Member TODAY!

Apply online: https://ekaw.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX

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