Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description
The desktop/field support tech will provide help via calls by phone, email, remote login and in person to our remote location end users. The perfect candidate must be proficient with computer hardware, software and Windows 10 OS. The person must be comfortable installing and configuring an OS, software and hardware including Windows 10, Microsoft Office, printers, surveillance systems and preconfigured routers, switches and firewalls. A good understanding of how VLANs and Port Forwarding work is required. The desktop/field support tech must be personable and comfortable working closely with people. They need to have the ability to answer questions from end users and have timely follow up. Since the position requires traveling with in 2h radius of our Headquarters in Morgantown WV will provide a company vehicle and gas card.
Job Type: Full-Time