Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary Description
Cathcart Rail, headquartered in Columbus, Ohio, is a leading freight rail services and transportation company. We employ nearly 1,000 employees in more than 100 locations in 33 states and operate the largest railcar services network in the industry, encompassing 18 large railcar repair facilities and more than 75 field services locations in addition to a rail services division that operates three short line railroads and a dozen contract switching and transloading sites.
The Location Manager will lead the assigned site(s) to achieve productivity and financial performance goals with an emphasis on safety and quality. Incumbent will oversee planning and workflow and will be responsible for coaching employees, managing performance, and resolving workplace issues. The scope of responsibilities for this position includes but is not limited to leading the repair team and overseeing overall operations including safety, environmental, quality assurance, production, materials, financial goals, and customer relations. The location manager will represent the organization with customers, vendors and employees.
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