Field Service Manager jobs in Madison, WI

Responsibilities include but are not limited to: hiring and training new employees, lead and manage employees and implement company procedures, build relationships with customers, Promote the shop and its services through exceptional customer interactions, making sure the shop is clean and presentable at all times, and by participating in sales promotions applicable to the shop, drive sales, control cost.

· Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.

· Consult with customer on applicable service specials.

· Service Advisors prioritize required services, and be prepared to provide options upon request.

· Document declines for services and ask for follow-up on future service considerations

· Keep customer informed on completion times, service expenses, and possible changes.

· Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.

Requirements

· Seasoned automotive sales professional

· Professional, career oriented

· Minimum 3 years experience (preferred, but not required)

· Mechanical/technical knowledge

· Computer literate

· Competent at inspecting and diagnosing vehicles (a plus)

· Experience building repair orders (a plus)

Benefits

- We offer Medical and Dental Insurance, and have access to affordable Disability Packages

-Work Schedule is flexible

-Paid vacation is offered after one year of service

-Family friendly, and locally owned company for 16 years

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person