Field Service Manager jobs in Gresham, OR

Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world

Principal Service Solutions is seeking a Field Service Manager to join our team in Oregon. Candidates must be located in the greater Portland, OR area, and will have previous people management level experience supporting equipment installation and service in a technology-based industry. This is a remote/work from home position.

Pay Range : $75,000 to $105,000 DOE, plus performance-based incentive

We are only considering candidates currently residing in the Portland OR area. 

Medical, Dental, Vision, 401(k), PTO, and Paid Holidays.

Key Deliverables:

• Employee Management and Satisfaction.
• Customer Management and Satisfaction.
• Successful documentation and distribution of company policies, procedures, and guidelines.
• Identification and provision of new business opportunities.

Scope:

• Communicate regularly with employees to maintain and improve employee satisfaction.
• Promote good work ethics and attitude.
• Manage attrition rates with attention to continuous improvement.
• Manage mentorship programs with key employees.
• Assist PSS Corporate with employee acquisitions and terminations.
• Work with customers to understand their issues and road-blocks and generate associated plans to solve the issues and road-blocks.
• Meet regularly with customers to understand improvement opportunities and present improvement project plans.
• Manage safety training schedules and opportunities.
• Drive project plans that may include but are not limited to semiconductor equipment maintenance, upgrades, installation, relocation and decommission.
• Develop and present data that includes but is not limited to down-time reports, availability reports and equipment failure Pareto charts.
• Develop goals and measures for all field service personnel supporting the customer and perform periodic reviews of personnel to communicate success.
• Identify work related areas that require the generation or modification of company policies, procedures and guidelines. Execute on documentation requirements.
• Manage and promote professionalism in the work force.
• Promote employee referrals
• Other tasks and duties as assigned.

Candidate Profile:

• Technical Field Service background experience at senior level or previous experience as Field Service Supervisor/Manager with at least 4 years' people management experience.
• Previous semiconductor or microelectronics experience.
• AA degree in technical/engineering subject
• Prior military experience is viewed very positively.
• Ability to work remotely/from home office environment is critical.
• Candidates must be located in the greater Portland, Oregon area. 

Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status