Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Job Overview:
Traveling Field manager is responsible for overseeing critical projects throughout their market. This role requires extensive field knowledge and experience and is expected to physically work with crews and sub-contractors onsite to train and ensure the quality of work is completed up to Sheer and our customer’s expectations. In addition to onsite management, this role is responsible for quality control checks, survey for upcoming proposals, customer meetings and is a liaison between the field and management.
Directly Reports To: Regional Project Manager
Job Responsibilities:
Required Meetings:
Reporting Required
Requirements
Candidate Qualifications: