Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Supervise Services including performing electrical engineering services at customer locations and supervising Field Engineers/ Electrical Service Technicians.
o Provide technical services as it relates to routine and moderately complex maintenance and/or repair of control systems and their components at customer sites or in FLANDERS locations.
o Diagnose and troubleshoot issues as they relate to control systems, PLCs, VFDs drives and their components at customer sites or in FLANDERS shops.
o Provide after-hours support in person and/or over the phone.
o Complete necessary service, time tracking, and expense documentation.
o Maintain tools and test equipment properly.
o Communicate with FLANDERS’ account representative regarding the status of work as it applies to their customers.