Field Service Engineer jobs in Anaheim, CA

Job Responsibilites include:

• Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems
• Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems
• Retrieve and load control system code and troubleshoot control systems
• Repair connectors, cables, and other system components
• De-install/install system components, devices, and equipment
• Provide detailed status ( of system repair and follow up on unresolved issues
• Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner
• Provide system training to the owner or client when required
• Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.
• Act as primiary trainer and mentor for Service Technician new hires and trainees when needed
• Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans
• Attend training classes and maintain certifications as required by management
• Following safety standards as required by OSHA and management

• Associate degree or equivalent experience. A Bachelor’s degree is preferred
• 2 years’ previous experience providing technical AV/IT and/or field engineering support
• Proficiency using Windows and Apple software
• Must have the ability and technical knowledge to set up and color balance video displays
• Advanced proficiency with numerous AV manufacturers such as AMX, Crestron, Extron, QSC, and others
• Must have proficiency with Crestron, Extron and AMX programming languages, and a working knowledge of Python, HTML, C#Pro, or similar types of programming languages, and digital communication protocols such as IP, RS232, RS485, and all forms of USB