Field Service Director jobs in Waukesha, WI

Overview:
We are seeking a skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing on-site maintenance and repair services to our customers. This is a hands-on role that requires strong technical skills and excellent customer service. You will be riding along with a experienced Service Tech for as long as deemed necessary.

Duties:

- Position starts out with working as a Gas Fireplace Apprentice or Upper Level Depending on Experience, with opportunities to grow into other areas of our business.
- Troubleshoot and diagnose mechanical issues using appropriate tools and equipment
- Proper use of Testing Instruments on components as needed
- Conduct routine inspections to ensure equipment is operating efficiently
- Collaborate with customers to understand their needs and provide appropriate solutions
- Maintain accurate records of service activities, including time spent, parts used, and repairs performed
- Provide training to customers on the proper use and maintenance of equipment

Qualifications:
- High school diploma or equivalent
- Strong mechanical knowledge and aptitude extremely desirable
- Ability in the use of Hand Tools
- Familiarity with understanding wiring diagrams is a plus
- Excellent problem-solving skills and attention to detail
- Ability to work independently and prioritize tasks effectively
- Strong customer service skills with the ability to communicate technical information clearly

Benefits:
- Competitive salary based on experience

- Periodic Bounces based on performance
- Retirement plan options
- Paid time off and holidays

• If you feel you have the Skills of a Field Service Technician looking for an exciting opportunity to apply your expertise in a dynamic work environment, we encourage you to apply today.

Job Type: Full-time

Pay: $18.50 - $21.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance

Experience level:

• 1 year
• 2 years
• Under 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Delafield, WI: Relocate before starting work (Required)

Work Location: In person