Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
No Experience Necessary, will train the right candidate.
SUMMARY
Technicians will be held to a high standard of service. Technicians are required to service commercial beverage equipment such as coffee brewers, coffee grinders, espresso machines, ice tea machines, etc... Individuals in this role are provided with: a vehicle, uniforms, tools, cell phone, and gas card. Benefits provided are sick time off, paid vacation leave, medical insurance available, and 401K.
REQUIREMENTS AND RESPONSIBILITIES
COMPETENCIES
To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.
MINIMUM REQUIREMENTS
Submit resume and include hobbies.
$$ Salary depends on experience
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