Field Service Director jobs in Santa Maria, CA

Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Field Service Technician
  • Headquarters
  • San Luis, CA OTHER
  • Overview

    When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

     

    As a Field Service Technician, you will maintain optimum operation of copier and digital copiers/printers via preventive maintenance and emergency repairs.  Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).

     

    The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

    Responsibilities

    ·       Respond (arrive) and complete open service call tickets to achieve KDS West productivity and quality standards

    ·       Maintain optimum equipment performance per manufacturer maintenance and repair procedures

    ·       Report poor or suspect machine performance to KDS West Field Supervisor or Service Director at first suspicion

    ·       Maintain accurate inventory of parts shipped to and stored in personal vehicle inventory

    ·       Conduct and report accurate parts inventory on a quarterly basis or as required by KDS West

    ·       Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department

    ·       Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets

    ·       Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows

    ·       Perform courtesy calls and, or provide all necessary documentation

    ·       Adhere to KDS West codes of conduct

    Qualifications

    Required:

    ·       Minimum 3 years mechanical and electrical support experience, within office product industry required

    ·       Minimum 2 years’ experience with KYOCERA office products required

    ·       Network connectivity skills sufficient to conduct new installations without assistance and interface with customers IT contacts.  Must also be able to provide network connectivity assistance to KDS West teammates and customers including remote assistance

    ·       Ability to travel to and from customers within KDS West Branch customer base

    ·       Ability to read and follow technical schematics and service manuals

    ·       Computer skills including a working understanding of basic network connectivity, print drivers. Hardware and common service skills

    ·       Excellent electrical and mechanical troubleshooting skills

    Qualifications

     

    ·       Analytical thinking and problem-solving abilities.

    ·       Exemplary written and verbal communication skills

    ·       Able to work unscheduled hours or attend to client after hours and assist out of assigned territory on occasion as needed.

    ·       Detailed knowledge of computer and copier management software such as MS Office.

     

    Required:

    ·       Valid driver’s license required and reliable transportation

    ·       Physical requirements: ability to bend, lift 50 pounds

    ·       Strong customer service skills

     

    Preferred:

    ·       A Certification, Network or equivalent

    ·       Minimum 2-year experience with KYOCERA office products required

     

     

    Note

    This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

  • 21 Days Ago

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Agriculture Field Service Technician
  • pH Technologies LLC
  • San Luis Obispo, CA FULL_TIME
  • AGRICULTURE FIELD SERVICE TECHNICIANThe shop / agriculture field technician will perform a broad range of general procedures to include the effective installation of agricultural automated systems. In...
  • 4 Days Ago

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Field Service Mech A
  • Herc Rentals Inc
  • Santa Maria, CA FULL_TIME
  • Req #: 53787Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.34 billion as of June 30, 2022. Herc ...
  • 6 Days Ago

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Field Service Technician
  • KYOCERA Document Solutions America, Inc.
  • San Luis Obispo, CA FULL_TIME
  • Overview: When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philoso...
  • 11 Days Ago

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Substitute High School Teacher
  • Field Institute
  • Paso Robles, CA TEMPORARY
  • EPIC de Cesar Chavez is a WASC-accredited charter high school program of the Farmworker Institute of Education and Leadership Development (FIELD). FIELD is a 501(c)3 nonprofit organization founded in ...
  • 20 Days Ago

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Early Childhood Education (ECE) Instructional Aide
  • Field Institute
  • Paso Robles, CA PART_TIME
  • The Farmworker Institute of Education and Leadership Development (FIELD), is a 501(c)3 nonprofit organization. FIELD was founded in 1978 by Farmworker Leader Cesar E. Chavez and is dedicated to streng...
  • 6 Days Ago

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0 Field Service Director jobs found in Santa Maria, CA area

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Procurement Quality Field Representative
  • Gold Coast Packing
  • Santa Maria, CA
  • Job Description Job Description Job Summary: Gold Coast Packing Inc. is a leader in providing safe high quality fresh ve...
  • 3/28/2024 12:00:00 AM

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Veterinary Assistant
  • Santa Maria Campus
  • Santa Maria, CA
  • Santa Maria Campus - Santa Barbara Humane, Santa Maria Campus is accepting applications for a Veterinary Assistant!!!! T...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent (Examiner) 12 MONTH ROSTER AMENDED
  • Department Of The Treasury
  • Santa Maria, CA
  • Duties WHAT IS THE LARGE BUSINESS & INTERNATIONAL (LB&I)DIVISION? A description of the business units can be found at: h...
  • 3/27/2024 12:00:00 AM

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Purchasing Manager
  • LAUNCH Technical Workforce Solutions, LLC
  • Santa Maria, CA
  • Overview: Purchasing Manager LAUNCH Technical Workforce Solutions is seeking an Purchasing Manager for a direct hire opp...
  • 3/26/2024 12:00:00 AM

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Human Resources Generalist
  • CALM, Inc.
  • Santa Maria, CA
  • CALM is looking for a collaborative, proactive Human Resources Generalist to join its Human Resources team. Reporting to...
  • 3/26/2024 12:00:00 AM

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Psychologist I/II #1871
  • Tri-Counties Regional Center
  • Santa Maria, CA
  • Job Description Job Description **We have a current opening for a Psychologist on our Santa Maria Team** Job Title: Psyc...
  • 3/25/2024 12:00:00 AM

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Medical Assisting Faculty
  • San Joaquin Valley College
  • Santa Maria, CA
  • Who Are We: prepares graduates for professional success by offering Baccalaureate and Associate of Science Degrees and C...
  • 3/24/2024 12:00:00 AM

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Field Supervisor
  • Allied Universal®
  • Santa Maria, CA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/19/2024 12:00:00 AM

Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town". Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Director jobs
$172,873 to $219,480
Santa Maria, California area prices
were up 2.5% from a year ago

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