Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
About Block Imaging:
With the recent news of Siemens Healthineers and CommonSpirit Health joining together in a unique partnership to acquire Block Imaging, begins the search for talented Field Service Engineers to join the Block Imaging Family. If you are a Field Service Engineer looking for a new role, we hope to provide you with something new, something better than what you have . . .
General Job Description:
Responsible for providing the best quality technical field support and service to our medical imaging customers through servicing, installing, inspecting, testing and technical troubleshooting for medical imaging equipment primarily supporting Oklahoma University.
Outcomes:
Responsibilities:
Requirements
Role Competencies:
Cultural Fit:
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Measurement Tools:
Qualifications:
Education: B.S. degree in Engineering or equivalent.
Experience: 3-7 years’ experience in medical imaging engineering or equivalent.