Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
RICOH IS LOOKING FOR A FIELD SERVICE TECHNICIAN
POSITION PROFILE
Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment.
JOB DUTIES AND RESPONSIBILITIES
· Achieves expected productivity levels associated with assigned workload and level of experience.
· Manages territory, inventory and customer relationships.
· Demonstrates excellent technical and customer relation skills.
· Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
QUALIFICATIONS (Education, Experience, and Certifications)
Job Type: Full-time
Salary: $22.00 per hour
Expected hours: 32 – 40 per week
Experience level:
Work setting:
Application Question(s):
Experience:
License/Certification:
Work Location: On the road