Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Field Service Supervisor/ Tech Trainer
Kansas City MO
Supervision: Reports to the Service Manager. Indirect supervision of branch service technicians
Position Summary:
This position is responsible for assisting scheduling and workflow among the service technicians. In addition, this person will also act in the capacity of the service technician job description based on the needs of the business. Spends more than 50% of their time in the field performing service work and training techs
Major Responsibilities:
Additional Responsibilities:
Contacts:
Minimum Qualifications:
Skills, Abilities and Other Requirements:
Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
Working/Environmental Conditions:
Less than 50% of the time spent:
Greater than 50% of the time spent:
Benefits of Joining Our Team
About Total Mechanical Service
Total Mechanical Service is an integrity driven company recognized for service excellence in commercial cooking, refrigeration, HVAC, ware-washing, beverage and ice machine repair and maintenance. Since 2006 we have been providing service for customers throughout Central and Southern Illinois, Indiana and Missouri. We are driven by our core values of, Safety, Integrity, Courage, Innovation, and Passion. Let us know if you want to be part of our team! To learn more, please visit us at: http://www.tmshvac.com/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Total Mechanical Service is a division of PT Holdings “All Unique All United.”