Field Service Director jobs in Irvine, CA

National Equipment and Service provides complete commercial dock and door installation, maintenance, and repair services, as well as servicing of warehouse equipment. Serving primarily Southern California, we’re expanding operations! Join our growing team and help provide our customers with a safe and efficient workplace!

A successful Field Service Supervisor (FSS) will be hands-on when needed and manage a team of Field Service Technicians who will install, maintain, and repair industrial doors, loading dock equipment, and material handling systems throughout the Southwest Region. FSSs must be available to travel throughout Orange County, LA County, Riverside County, San Bernardino County, San Diego County, and beyond, in some cases. However, Dispatch does their best to keep FSSs close to home.

FSSs must be presentable and showcase good customer service skills, as you will serve as the face of the company and be the primary point of contact at job sites. FSSs will also work directly with our sales team and act as a technical resource. FSSs will be required to work independently in the field with little to no supervision. A Strong work ethic is a must. FSSs must be able to work independently or with a team in a field environment.

This position requires some experience with welding and working with mechanical, hydraulic, and/or electrical systems. Prior experience in the repair or installation of industrial equipment and welding is preferred, but not necessary. This position requires the ability to work outdoors, at heights, and lift up to 75 lbs. Due to our customers' policies, this position requires a complete background screening. Also, candidates will be required to drive company vehicles, so a pre-employment drug screening, along with clean driving record and satisfactory DOT physical are mandatory.

While most of our training is hands-on in the field alongside an experienced FSS or Field Services Manager, we also provide Employment Orientation to teach you the fundamentals of the equipment and our company culture. We’re proud to say that our employees work together to help build the best work environment in the industry.

Managerial Responsibilities:

• Serve as a company role model for all Field Technicians.
• Serve as Project Manager for large or complicated jobs.
• Regularly drop in on Technicians to ensure safety protocols are being followed, do quality control spot checks on work, and perform field training.
• Perform evaluations on all technicians and design training programs and schedules.
• Design/execute plan to significantly improve Technician performance every 90 days.
• Review, approve, revise Technician Work Orders/Service Reports.

Technical Responsibilities:

• Perform Preventative Maintenance by cleaning, lubing, cycling, and inspecting all aspects of serviceable equipment.
• Perform inspections, repairs, service, testing, troubleshooting, and installation on a variety of warehouse and loading dock equipment.
• Troubleshoot industrial equipment, mechanisms, and mechanical/electrical circuits.

Required:

• ***MUST HAVE extensive experience with maintenance, repair, and installation of commercial doors (sheet, slat/fire, sectional, high-speed, etc.) and loading dock equipment (dock/pit levelers, EODs, vehicle restraints/truck locks, etc.)***
• Experience with hydraulic and/or pneumatic maintenance, repair, and/or service.
• Experience in welding and steel fabrication.
• Experience with electrical work.
• Experience hiring, training, developing, and off-boarding double-digit direct reports.
• Must be a natural leader and problem solver.
• Able to thrive in a diverse, fast paced, technology-driven, field service environment.
• Able to follow all safety procedures and company policies at all times.
• Able to work well without supervision and in a team environment.
• Must have excellent customer service skills and be a strong communicator.
• Must maintain a professional demeanor at all times.
• Must have a valid A, B or C Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to our insurance carrier.
• Must be able to pass a criminal background check, drug screening, and physical.

Preferred:

• Previously worked for a competitor or manufacturer in the dock/door industry
• Bilingual: Spanish

Benefits:

• Medical/Dental/Vision (50% employer contribution for Medical)
• Additional Insurances: Life, Critical Illness, Accident, etc.
• 401(k)
• 2 weeks Paid Time Off
• 7 Paid Holidays
• 1 Floating Holiday
• Company-branded gear
• Tuition Reimbursement
• Aerial Lift Certification AND Forklift Certification
• OSHA 10/30 (dependent on role)
• Company provides: Van/Truck, gas card, iPhone, iPad, all PPE, and all tools.
• Overtime Opportunities.
• Paid drive time.
• Comprehensive training program.
• HUGE room for growth; we're always open to CREATING new roles to fit our needs and people's strengths.
• Technicians get top priority when applying internally to any position.
• Weekly Paychecks.
• Employee Assistance Program.
• Free Wellness Program.