Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Field Museums Keller Science Action Center translates museum science and expertise into demonstrable results for conservation and quality of life. We work in one of the most diverse places for nature and culture in the world, the Andes-Amazon region of South America.
The Director leads and manages the implementation of the Centers Andes-Amazon program for conservation and community wellbeing. They lead a team of cross-disciplinary team of social scientists and ecologists, data and spatial analysts, and operations specialists to set and implement priorities, achieve science-driven objectives, as well as represent the Center to partners, funders, and donors. The Director works closely with the Centers Senior Director, museum leadership and trustees, and program staff to make strategic decisions and develop new directions, as necessary. This highly organized and effective leader will bring a collaborative drive, proven program development and execution skills to the role, leading a diverse portfolio of projects within the Andes-Amazon region to address growing threats to community wellbeing and conservation.
This is a hybrid role based at the Field Museum, Chicago, Illinois. The position involves frequent travel up to 45% of the year, and may include work in variable weather conditions, at remote locations, on difficult and hazardous terrain, and under physically demanding circumstances.
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Important Note: In order to protect the health and safety of our employees, guests and their families, the Field Museum is requiring all employees to be fully vaccinated against COVID-19. Requests for exemptions from the vaccine will not be considered as given the nature of this position, we are unable to provide an accommodation for anyone who has not been vaccinated.
The Field Museum is an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class. We strive to create a working environment that is free of all forms of discrimination and one that promotes human dignity and mutual respect among all staff. We believe every member of our organization enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, to identify challenges, and to discover, design, and deliver solutions.
The Field Museum strives to ensure that our career website and recruiting process are accessible to all. If you are unable or limited in your ability to use or access our online application, or if you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accessibility@fieldmuseum.org