Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Director is responsible for growing the ministry by praying, staffing, and funding the area through theAdvancement Lanes: Ministry, Board, Donor, Talent and International. The Director works in alignment withthe Regional Vice President, staff, and board(s) to fulfill the FCA Vision, pursue the FCA Mission, and livethe FCA Values by developing and executing a ministry plan for the assigned area. In the FCA Sports Environment(s),the Director creates a strategic, consistent approach to discipleship - making discipleswho make disciples. The Director is accountable for ensuring that the FCA ministry is conducted accordingto biblical standards and adhering to FCA policies and procedures.
MINISTERIAL DUTIES
FCA believes these responsibilities are critical to our mission and that this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship.
MINISTRY ADVANCEMENT
BOARD ADVANCEMENT
DONOR ADVANCEMENT
INTERNATIONAL ADVANCEMENT