Field Service Director jobs in Connecticut

Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Q
Director, National Field Service
  • Quality Uptime Services
  • Bethel, CT FULL_TIME
  • POSITION DESCRIPTION

    This position
    reports to the
    VP, Business Operations
    and
    is responsible for
    directly
    leading
    the
    R
    egional
    M
    anagers
    and
    F
    ield
    S
    ervice
    E
    ngineers
    , a
    cross the country
    . The Director of National Field Service w
    ill
    leve
    rage
    industry knowledge to
    guide and
    support
    the evolving
    needs
    of
    the
    business
    . This position will work closely with
    multiple
    internal teams
    to
    main
    tain
    quality standards
    and
    drive
    excellence
    .

    DUTIES/ RESPONSIBILITIES

    MANAGEMENT RESPONSIBILITES

    • Work closely with other leaders to drive the strategic goals of the company.

    • Establish
      meeting schedules with reports and leaders
      hip
      to
      maintain
      an actionable task list by region
    • .

    • Develop
      ,
      run
      ,
    • and support Regional Manager meetings.

    • Develop, schedule, run and support regional FSE meetings.

    • Provide Executive level staff reports and updates on a requested basis.

    • The Director, National Field Service shall perform any other duties assigned to fulfill the Company's
      objectives
    • , as assigned by management.

    PERSONNEL
    MANAGEMENT

    Manage
    and enhance
    Annual performance r
    eviews
    for direct reports and support regi
    o
    nal managers reviews of FSEs
    to include
    compensation reviews and budgeting
    for all field personnel
    in collaboration with the HR team
    • .

    • Review and approve e
      xpenses
      for regional managers to ensure compliance
      to
      standards
    • .

    • Review and a
    • pprove PTO requests for regional managers to ensure proper coverage and support.

    • Utilization
      metrics tracking
    • .

    Collaborate with
    s
    cheduling
    leadership to improve efficiency
    and balance of life for field
    personnel
    • .

    TALENT DEVELOPMENT & GROWTH PLANNING

    • Recruiting

    Collaborate with Human Resources, VP of Business Operations, SVP of Field Support & Development as well as our approved recruiting firms
    • .

    • Identify
      talent to satisfy needs in each region
    • .

    • Create development road maps for field
      personnel

    Career path from
    entry level
    to
    National Director of
    Field Service
    • .

    • Provide
      positive messaging around
      additional
      training leading to career advancement
    • .

    • Mentor regional managers to
      grow
    • their technical and soft skills.

    TECHNICAL SUPPORT

    Assist Sales Team with customer
    equipment failures
    requiring technical reviews / analysis
    • .

    • Assist Director, Technical
      Operations with creation of
      customer facing
      Root Cause Analysis reports
    • .

    Understand and s
    upport
    a SME
    based
    support model
    and training program
    for the Field Organization
    developed by the SVP, Field Support & Development
    • .

    • M
      onitor e-calls and
      provide support to ensure no e-calls are missed and
      assist
      the team with
      manag
      ing
      the process
      to completion
      to
      drive excellence
    • .

    • Identify
      trends in e-calls and flag them internally for further analysis to
      provide
      additional
      value
      to our clients
    • .

    • Continual analysis of spare parts need based on current customer
    • portfolios.

    CUSTOMER SERVICE

    Provide
    • support to the Sales Team by reviewing new RFPs and equipment lists for labor requirements.

    • Attend
      sales calls at customer sites, when
      requested
    • .

    • Attend
      internal & external meetings for new contract/account
      kick offs
    • .

    QUALIFICATIONS

    R
    e
    lated field experience and/or tr
    aining is preferred
    in excess of 1
    0
    years
    ; or equivalent combination of education and
    experienc
    e
    • .

    • Able to work independently and problem solve with minimal
      assistance
    • .

    • Must be able to effectively present information, orally and written, and respond to questions from manager groups, boards, clients, customers, and
      general
      public
    • .

    • Must be proficient with job-related software and computer applications to consistently perform duties or requirements of the position.

    Must be able to give, receive and analyze information, prepare written materials, and articulate goals and action plans
    • .

    • Must be able to deal with a variety of people in varying situations with tact and diplomacy
    • .

    • Positive attitude and willing to
      assist
      as needed
    • .

    • Requires working both inside and outside the office with some irregular working hours
    • .

    • Travel is
      required
      inside and outside the company service area
    • .

    Acts in a leadership
    capacity
    to
    gain
    understanding, support, and effective action
    s
    of others to achieve
    objectives
    • .

    • Sets and
      maintains
      high standards
    • .

    • Builds collaborative team atmosphere.

    • Takes charge and responds appropriately to unexpected situations.

    • Develops relationships that enhance understanding, respect, and communication.

    • Deals effectively with conflict. Works as a team player. Displays fairness towards all subordinates.

    • Manage and
      assist
    • in coordinating efforts between support departments within the organization.

    • Communicates clearly, accurately, professionally, thoroughly, and effectively.

    • Uses resources to maximize productivity and efficiency.

    • Plans, sets goals, and develops strategies to meet goals.

    Efficiently uses time and energy.
    • Proficiency at improving work methods and procedures as a means toward greater efficiency.

    • Availability to travel as needed.

    • Submits all required operational reports to management
      in a timely manner
    • .
  • 16 Days Ago

F
Pool Director
  • FIELD CLUB OF GREENWICH INC
  • Greenwich, CT FULL_TIME
  • DescriptionPool DirectorJob Summary:Supervises the safety and cleanliness of the club swimming pool and facilities and overseas hiring and management of aquatic staff. May through September position w...
  • 24 Days Ago

2
Area Director
  • 22 - Field Pillar
  • Hartford, CT FULL_TIME
  • The Director is responsible for growing the ministry by praying, staffing, and funding the area through theAdvancement Lanes: Ministry, Board, Donor, Talent and International. The Director works in al...
  • 7 Days Ago

T
Field Service Technician/ Industrial Mechanic
  • Triad Service Center
  • Waterbury, CT FULL_TIME
  • Triad Service Center is seeking a qualified Field Technician for service and repair of light industrial equipment in the Waterbury, CTarea. Equipment that is commonly worked on are floor scrubbers, sw...
  • 16 Days Ago

E
Premium Insurance Field Auditor - Fairfield CT
  • EXL Service
  • Fairfield, CT FULL_TIME
  • The Role and Responsibilities: The Premium Insurance Field Auditor conducts insurance policy audits for Worker’s Compensation, Auto and General Liability policies. This is done by auditing the policyh...
  • 1 Month Ago

A
Field Engineer 3
  • Abacus Service Corporation
  • Stamford, CT CONTRACTOR,FULL_TIME
  • JOB ID: 1338 (Open Positions - 1 ) Company Name Client Experience 2 - 40 Years Job Site N/A Business Unit Client Organization Unit All States (except California) Job Category Technician Date Range Nov...
  • 24 Days Ago

A
Field Director, Georgia
  • Action for the Climate Emergency
  • Atlanta, GA
  • OVERVIEW The climate emergency is here and it is the greatest societal threat that we face. The world as we know it is r...
  • 3/28/2024 12:00:00 AM

B
Field Director, Florida Northwest
  • Banfield Pet Hospital
  • Gainesville, FL
  • This role will be based out of the Banfield Pet Hospital Florida Northwest market. Salary Range: $118,796 - $163,344 (DO...
  • 3/28/2024 12:00:00 AM

T
Loss Control - Field Director
  • The Cincinnati Insurance Companies
  • Trenton, NJ
  • Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Go...
  • 3/28/2024 12:00:00 AM

N
Archaeological Field Director 03022A NWRC
  • North Wind Group
  • Knoxville, TN
  • Location: Knoxville, TN (Supporting Southeast Projects) Title: Archaeological Field Director Schedule (FT/PT): FT Travel...
  • 3/28/2024 12:00:00 AM

W
Archaeology Field Director
  • Westland Resources
  • Reno, NV
  • At Westland, we are each driven by our own purposes and aspirations. We are encouraged to develop our own unique skills ...
  • 3/27/2024 12:00:00 AM

D
Retail Field Director
  • Dell Inc.
  • Remote - California, United States (All Other) **Retail Field Director** Join us as a **Alliances Account Executive** on...
  • 3/27/2024 12:00:00 AM

U
National Field Director
  • UP Fundraising
  • New York, NY
  • National Field Director Looking for an amazing opportunity to lead a fundraising division in North America? Up Fundraisi...
  • 3/26/2024 12:00:00 AM

I
B2B Sales Professional / Field Director Trainee
  • Infinity Business Group
  • Fort Smith, AR
  • Job Description Job Description The mission of Infinity Business Group is to take our Success and turn it into Significa...
  • 3/26/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Director jobs
$171,680 to $217,965

Field Service Director in Charlotte, NC
The manager must be able to lead, coach and facilitate the activities of these people towards accomplishing the field services mission and have excellent insight into the demands of customers, subordinates and the service business.
January 13, 2020
Field Service Director in Florence, AL
Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.
January 19, 2020
Field Service Director in Manchester, NH
Service technicians know their way around a tool box and a computer circuit board.
December 31, 2019