Field Service Director jobs in Barnstable, MA

Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Director, Patient Service Center
  • Service Center
  • Fairhaven, MA FULL_TIME
  • Service Center
    Fairhaven, MA
    Managerial/Prof
    Pay Grade: DIR3
    , Day shift, Exempt
    Req # 78810

    Work for One of the World's Best Hospitals!

    For Six Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey). In addition, since 2018, Southcoast Health has been voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!


    We are searching for a Director, Patient Service Center. This position provides administrative leadership and direction for the Patient Service Center operations in support of access services for entities including Southcoast Physician Group, Southcoast Hospitals Group, and other associated entities.

    • Design, implement, and evaluate all related programs to ensure exemplary service to patients, referring physicians & other stakeholders through the Service Center. The activities for which this position is responsible will directly impact the public's perception of Southcoast's service delivery quality, impact continuity of patient care, revenue generation and retention, while leveraging investments in technology geared to improve/streamline patient experience.
    • Drive success by using consumer perspectives and defined preferences to align the organization on service requirements.
    • Responsibilities include oversight for operations that include but are not limited to Patient Scheduling, Referral Management, integration with service lines including but not limited to Primary Care, Specialty Practices, Nurse Triage, Urgent Care, Emergency Services, Operators/Answering Services, Surgical Services, Outpatient Ancillary Services (Radiology, Lab, Physical Medicine, etc.), Central Authorization, Access Education, Outreach Registration and Patient Financial Services.
    • Responsible for functional and direct supervision of the Patient Service Center management team, with indirect oversight of all Service Center employees to ensure proper direction, guidance, quality assurance, employee education, and growth in programs while building a culture of service excellence and continuous process improvement. The Director may also provide guidance to ancillary groups across the enterprise to bring together concierge-level service, operational excellence, powerful analytics, and cost management.
    • Establishes and standardizes documents, policies, and procedures.
    • Provides clear channels of communication, delegation, and accountability within the Service Center for effective supervision and problem-solving.
    • Makes day-to-day administrative decisions consistent with the mission and strategy of the heath system.
    • Establishes clear and reasonable productivity standards for operation performance monitoring and evaluation.
    • Advocates for an outstanding patient, and family experience, and implements creative solutions to ensure its delivery.

    Education and/or Experience Requirements:

    • Bachelor's degree in business administration or a related field is required; a Master's degree is preferred.
    • A minimum of (7-10) years' progressive experience in customer service and call center operations, patient relations, similar areas.
    • Experience supervising large teams (minimum of 100 (100) employees) in a fast-paced environment required.
    • Experience forging alignment across stakeholder groups on complex issues requiring change.
    • Knowledge of current technology and practices related to Consumer Experience, Access and Service Center activities is required.
    • Strong analytic, collaboration, organizational and project management skills are required.
    • Deep understanding of industry-related technology systems including, but not limited to, AI, chat, IVR, and Knowledge Management solutions.
    • Proficient skills with Epic, Avaya Communications/VOIP tools, Workforce Management, Microsoft Office, i.e. Word, Excel, Access, PowerPoint, are required.
    • Experience in establishing, monitoring, and managing operational budgets; with an emphasis on labor productivity and working with key performance indicators, is essential.
    • Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

    Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island. By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

    Together We Are More.

    • With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
    • We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

    We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work/life balance and add value to our employees' lives.

    • Generous Time Off Package
    • Health, Dental and Vision Insurance
    • Tuition Assistance
    • Short Term and Long-Term Disability Insurance
    • Life & AD&D insurance
    • Flexible Spending Accounts
    • 403B Retirement Plan with match
    • Limeade Wellness Program
    • Employee Assistance Program
    • Employee Discount Program
    • Career Development Opportunities
    • Diversity, Equity and Inclusion Council

    Are you ready to make a difference in your community? Join us to be More than Medicine!

    Southcoast Health is an Equal Opportunity Employer

     

  • 7 Days Ago

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Medical Director
  • Family Service Association - Fall River
  • River, MA PART_TIME
  • We are searching for a Medical Director who can provide guidance, leadership, oversight, and quality assurance to the LTSS Community Partners program. We are offering 3.5 hours per week with a flexibl...
  • 9 Days Ago

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Activity Director/Program Aide
  • Family Service Association - Fall River
  • River, MA FULL_TIME
  • We are offering a 1,000 sign on bonus!We have an exciting opportunity in one of our Fall River Adult Day Health Center. We are seeking a full time (35 hours per week) Activity Director/Program Aide fo...
  • 19 Days Ago

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Director of Information Technology
  • Family Service Association - Fall River
  • River, MA FULL_TIME
  • $1,000 sign on bonus! Family Service Association is looking for a full time Director to lead our IT team. Hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (35 hours per week). Some weekend and a...
  • 19 Days Ago

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Director of Information Technology
  • Family Service Association - Fall River
  • FALL RIVER, MA FULL_TIME
  • $1,000 sign on bonus!Family Service Association is looking for a full time Director to lead our IT team. Hours are Monday through Friday, 9:00 a.m. - 5:00 p.m. (35 hours per week). Some weekend and af...
  • 22 Days Ago

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Director of service
  • Horizon Hospitality
  • Edgartown, MA FULL_TIME
  • Guests enjoy a peaceful retreat and a highly attentive staff. The ideal candidate will bring leadership experience in Hotel Front Office / Guest Services and be accustomed to a high level of guest ser...
  • 3 Days Ago

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0 Field Service Director jobs found in Barnstable, MA area

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Youth Mobile Crisis Intervention Director
  • Bay Cove Human Services
  • Barnstable, MA
  • Youth Mobile Crisis Intervention Director Hyannis, Barnstable, MA 02601, USA Req #2422 Friday, March 1, 2024 Bonus: $5,0...
  • 3/27/2024 12:00:00 AM

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Patient Services Coordinator-LPN Home Health Full Time
  • CenterWell Home Health
  • Sandwich, MA
  • Become a part of our caring community and help us put health first The Patient Services Coordinator-LPN is directly resp...
  • 3/26/2024 12:00:00 AM

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Assistant Regional Director (BCBA/LABA) - Cape Cod
  • HSMC
  • Barnstable, MA
  • Company Description Beacon ABA Services, Inc. is a private group practice of behavior analysts and behavioral therapists...
  • 3/26/2024 12:00:00 AM

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VNA Clinical Manager
  • BAYADA Home Health Care
  • Hyannis, MA
  • Are you ready to LOVE what you do?! BAYADA Home Health Care is seeking a Clinical Nurse Manager (RN) for our Hyannis, MA...
  • 3/26/2024 12:00:00 AM

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Lead Preschool Teacher / Assistant Director
  • Harwich Ecumenical Council for the Homeless, Inc.
  • Harwich Port, MA
  • Job Description Job Description The Children’s Center in Harwich is looking for a Lead Preschool Teacher/Assistant Direc...
  • 3/26/2024 12:00:00 AM

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Education Manager, Academy of Rescue & Conservation
  • ifaw
  • Yarmouth Port, MA
  • This is a Fixed Term Contract position through October 2025 Staff work a hybrid schedule with 2 days/week in the office ...
  • 3/25/2024 12:00:00 AM

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Field Merchandiser
  • Ocean State Job Lot
  • Hyannis, MA
  • Under the direction of the Director of Store Merchandising/ Presentation and the Store Manager, the Field Merchandiser p...
  • 3/24/2024 12:00:00 AM

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Field Merchandiser
  • Ocean State Job Lot
  • Dennis Port, MA
  • Under the direction of the Director of Store Merchandising/ Presentation and the Store Manager, the Field Merchandiser p...
  • 3/24/2024 12:00:00 AM

Barnstable (/ˈbɑːrnstəbəl/ BARN-stə-bəl) is a city, referred to as the Town of Barnstable, in the U.S. state of Massachusetts and the county seat of Barnstable County. Barnstable is the largest community, both in land area and population, on Cape Cod. At the 2010 census it had a population of 45,193. The town contains several villages (one of which is also named Barnstable) within its boundaries. Its largest village, Hyannis, is the central business district of the county and home to Barnstable Municipal Airport, the airline hub of Cape Cod and the islands of Martha's Vineyard and Nantucket. A...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Director jobs
$169,534 to $215,241
Barnstable, Massachusetts area prices
were up 1.6% from a year ago

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