Field Service Coordinator jobs in Santa Cruz, CA

Location: Santa Cruz
Job ID: 48951

JOB POSTING
NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 02-28-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Transportation and Parking Services (TAPS) supports the University's mission by providing access to UC Santa Cruz, acting as fiscal stewards, and managing the sustainable planning, design, and operation of safe and equitable bicycle/pedestrian programs, transit services, parking, and other transportation-related needs. TAPS is dedicated to being innovative, sustainable, and customer-focused providers of access to UC Santa Cruz.

More information can be found here: https://taps.ucsc.edu/

JOB SUMMARY

Under the direction of the TAPS Operations Manager, the incumbent provides administrative and staffing support for the daily field operation of TAPS Event Parking. Major duties include the hiring and training of 30-50 student employees annually, coordination of the traffic-control program, and coordination of student Event Staff for delivering a broad range of parking-related services for regular and special events on campus. Training of students includes an emphasis on following university cash handling procedures during permit sales and post-event reconciliation.

APPOINTMENT INFORMATION

Salary Information: Salary Range: $26.12 - 26.69 / hourly. Salary commensurate with skills, qualifications and experience.

Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri, occasional weekends
• Shift Includes: Day, Evening, Night, Swing Shift, Weekends

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: CX, Clerical & Allied Services

Job Code Classification: BLANK AST 3 (004722)

Travel: Never or Rarely

JOB DUTIES

40% - Event Operations

• Check FileMaker Pro database regularly to track upcoming events
• Review event details and determine if additional staffing or equipment is necessary.
• Create and maintain staffing schedule from a pool of student employees.
• Maintain field equipment at all storage locations (e.g. barricades, delineators, radios, cones, whistles, vests, signage, etc.) and provide recommendations to the TAPS Operations Manager on the purchase of new equipment as needed.
• Create, post, monitor, and remove event signage.
• Take inventory of equipment and permits on a quarterly basis.
• Work with the TAPS Field Operations Manager and Event Field Operations Lead to oversee large event parking operations.
• Work with the UC Police Department to oversee traffic-control for high-volume events.
• Communicate with customers in the field to solicit additional information or respond to complaints.

30% - Traffic Control Operations

• Coordinate traffic control operations to support busy intersections during peak hours and move traffic seamlessly through the campus.
• Train new students regarding safety, responsibility, and the logistics of each intersection and observe students in the field until they are ready to work unsupervised.
• Recommend potential new locations and work with the TAPS Field Operations Manager to determine safe staffing levels and procedures.

25% - Administrative

• Hire and train between 30-50 student employees. Training includes intersection-specific logistics for the traffic-control program as well as permit and cash handling procedures for both on-site permit sales and the post-event reconciliation processes for event parking.
• Identify and provide additional training to 4-6 student Leads, who have a deeper understanding of the operation, additional authority, and more responsibilities.
• Report work place incidents to TAPS Field Operations Manager for potential disciplinary action.
• Review the scheduling program and compare it to student timesheets to identify potential time reporting errors.
• Approve student timesheets on a bi-weekly basis.
• Monitor the issuing and return of all equipment (e.g., vests, gloves, whistles, lanyards) checked out to student employees. Work with the TAPS Business Office to recover the cost of missing equipment.
• Coordinate daily parking lot surveys and track the data that is received.
• Schedule TAPS Events and Maintenance vehicles for routine and supplemental maintenance and maintain monthly mileage logs.

5% - Additional Duties

• Provide feedback regarding short and long-term program improvements to TAPS Field Operations Manager.
• Work field shifts as needed.
• Participate in various campus event planning meetings.
• Attend required trainings both on and off campus.
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Required Leadership and interpersonal skills sufficient to motivate staff, delegate, assign, and monitor workload, for a large student-based operation.
• Experience in cash handling and record keeping skills and the ability to perform with a high degree of accuracy, in compliance with all PCI standards, campus policies, and procedures.
• Organizational and time management skills sufficient to prioritize competing job responsibilities and function under the pressure of meeting deadlines with frequent interruptions and with strict attention to detail.
• Ability to adhere to time and attendance requirements and punctuality standards, and exercise good judgment and discretion in handling confidential situations or materials.
• Skill and experience to present a positive, customer service-oriented public image, maintain a courteous and harmonious working relationship with the campus community and members of the public, and train student workers to do the same.
• Ability to work cooperatively and effectively with students, faculty, staff, and co-workers of diverse cultural backgrounds.
• Experience and knowledge of safety issues as they pertain to services provided in roadways (e.g., selling permits, traffic-control) and the ability to operate a motor vehicle safely and legally.
• Ability to use a computer and computer programs (e.g. word processing, spreadsheet, database, scheduling software), as well as a variety of office machines.
• Preferred Experience with safely directing traffic and providing information/directions to visitors.

PREFERRED QUALIFICATIONS

• Familiarity with UCSC campus roads and parking spaces.
• Experience planning and coordinating multiple large events simultaneously.
• Experience coordinating large numbers of student employees

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
• Must possess a valid license to drive in the state of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
• Interviewees will be required to provide a current DMV record.
• Ability to work a variable schedule including evenings and weekends.
• Ability to respond to emergencies after hours as necessary.
• Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC 1092(f)).
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=48951&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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