Field Service Coordinator jobs in Rochester, NY

Who are we?

The TSS Family of Companies is one of the largest independent laboratory and hospital service providers with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are a leading provider of environmental monitoring solutions and testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory instrumentation. Our Family of Companies includes Technical Safety Services (TSS), Evergreen Medical Services (EMS) and AL-TAR.

Evergreen Medical Services (EMS) is a leading medical gas, indoor air quality company with locations across the United States. Our customers include leading life sciences and healthcare facilities including hospitals and surgery centers. We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with EMS’ customers who are doing dramatic work focused on patient and employee safety.

EMS ensures the equipment and environment our customers use to keep their employees and patients safe is in full working order. We are the leading provider in the country of testing and certification services for hospitals, and surgery centers. This includes all types of medical gas equipment. Working at our customers facilities, EMS employees are key enablers – helping ensure safety, accuracy, and compliance in some of the leading healthcare facilities in the United States.

We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with our customers who are doing dramatic work focused on improving the human condition.

How will you make an impact?

The Field Service Planning Coordinator is a key team member and contributor to the centralized field support functions of EMS by helping manage day-to-day operations to ensure efficient operations. This role is also critical by providing support services to our field technicians and collaborating directly with our customers. The basic functions are to learn the fundamentals of our business and assist in both financial and service functions. This includes tasks such as quoting services, inventory control, and being a customer advocate. The role has flexibility based on applicant skill set. Our Field Service Planning Coordinator is critical to EMS’s strategic plan to exceed client expectations by having the intuitive skills to assist where needed. This role initially will be ever-changing with the goal to assess the individual’s business acumen, strengths, and skills and designate a role specific position.

What will you do?

• General administrative and clerical support.
• Pricing and quoting sales opportunities
• Provide customers with product and service information.
• Identify, research, and resolve customer issues.
• Follow-up on customer inquiries.
• Bill preparation of field service orders while providing support to the billing department and other internal customers as needed.
• Establish stocking levels for parts and equipment and ensure they are appropriately managed.
• Manage the customer database by tracking due and overdue service lists and updating service contracts.
• Data Entry for numerous clients to process all documents in both internal and external systems in a timely manner.

How will you be rewarded?

Compensation and Benefits

• Salary range of $27.00 - $35.00 hourly
  (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with industry data.)
• Medical, vision and dental insurance
• 401(k) plan with a company matching contribution
• Long-term disability, short-term disability, and life insurance
• Competitive Paid Time Off (PTO) and company paid holidays

How will you get here?

Education and Experience

• Requires a High School Diploma or equivalent. 2-year degree preferred.
• Requires 1-2 year of customer service experience.
• Requires a minimum of 1 year CRM software experience.
• A combination of education, training and related experience may meet requirements.

Knowledge, Skills, and Abilities

• Experience with the Microsoft Office suite. Particularly in Excel.
• Excellent customer service and relationship-building skills.
• Strong troubleshooting and critical thinking skills with the ability to continually learn new services.
• Ability to work effectively with minimal supervision by employing effective time management and prioritization skills.
• Highly effective verbal and written communication skills.

EMS is an enthusiastic equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.